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I want to give huge gratitude to Justin Green at the Verizon Store in Farmington, Minnesota!! He worked tirelessly for me under extreme conditions. Justin remained calm, and kool and collected. Patience served him well...Verizon is lucky to have him as an employee!
The worst customer service long wait times they send you all over to whatever dept they feel like every person u talk to has a different answere and it isnt even the right one I will he getting rid of them and if I were you dont get them
I just had to give Tony Visit20. A big note of satisfaction...He is smart and very knowledgeable .He straighten EVERYTHING out so professionally.....I say well done Tony. Thanking you again Lilly Morrow
You guys really suck. Tired of doing your job for you that you can't even do right in the first place. I think you guys need to pull your head out of your tushy and do your job right in the first place. I don't know h I would many times you guys have lied to me too. Tired of your guy's crap. Going to take my business some place else.
I would like to make a comment On my experince I had at your Verizon store@8430 W Cross Dr Littleton CO 80123. I wanted to tell me about the very good service I had from 2 of your employees. Ashley Carrigan who went out of her way to help me with my problems and was very help full. After I returned to the store I asked for Ashley she was unavailable so I was taking over by William Binion . He took over were Ashley left off understood the problem and helped me till everything was all handled. Thank you for having trained and help full people working at your store.
I recently had a FANTASTIC experience with Christopher Imperiale (General Sales Manager) at On Communications Consulting. I was there to get a new phone and the customer service that he provided was outstanding. He was patient, kind, helpful, understanding and easy to work with. I originally left with an SE and when I changed my mind (within the 14 day grace period,) he allowed the exchange with no questions asked. I could not give him a great review. I was honestly impressed. 5 gold stars for Chris!
Veriaon has turned out to be the biggest joke in wireless service. We recently upgraded our Droid phones and was told we had a $200 credit we had to use or lose. We chose a tablet for one of the options. We wasn't told it had a separate phone number or how to use it at all. No instructions at all. I just went in to have that number removed and was told it would cost $179 to cancel that number. We had waited over 45 minutes just to be told that. This Chickasha store had two (service managers) that met you at the door and said someone would be with us shortly. They couldn't answer any of the technical questions we had for them. What good is a service manager if they can't answer easy technical questions. They are just door greeters with a title. I'm so fed up with Verizon I'm looking for another wireless provider
I visited the store on Hawthorne Blvd in Torrance and it took me some time to shake off my experience. I was upgrading from an Iphone 6 to a 7 and the man I worked with spoke quickly and had the attitude of 'take it or leave it'. At first, i was told that there would be a $500 rebate on my phone; then it was a $450 rebate and after i paid off the balance on my phone and was in to the final portion, i was told it was just $300. I said this felt like switch and bait at which time the sales associate spoke quickly and what he said I couldn't follow - I am a college graduate of a prestigious school. He called the manager over- who spoke in a moderate tone- and settled the situation to my satisfaction. The original person who began the new contract with me seemed to dismiss himself and another associate concluded with me. The impression I was left with was that he couldn't 'handle' working with me. He was impatient, arrogant and definitely gave me the impression that they could care less if I remained a client. In addition to paying off my phone at the end there was an additional charge of over $100. I was not told that there would be extra charges to pay- tax on the full value of the phone. I think that in the initial conversation should have revealed all charges that I would have to pay to walk off with the new phone. Again, the overall feeling that I got in the store was 'take it or leave it, we don't care'.
I recently visited your Derwood facility to exchange and upgrade my phones and had a great experience thanks to Brooke Stine, who was professional, personable, and very pleasant. She and Derek were an efficient team, and having dealt with other Rockville locations, my experience at Derwood was the most pleasant to date.
I called Verizon yesterday in regards to the replacement phone they sent me which was used and it has the same issues that the old one did that was brand new that i mailed them back matter of fact two of them. I pay my bill on time every month and now after 8 hours on the phone from 1:34 till about 8 last night with different people and two managers going as high up as i could they explain to me that Motorola has is highly aware of the issues but the system update was placed on hold and it could take weeks and or months to be fixed and the update to be released. i pay by bill monthly the last manager i was on the phone with was very nice her gave me a credit to my service but like i explained to him its the phone not the service. He after being on the phone with me for 2 ours could hear what i was saying and was very sorry i just think that since it is a Motorola phone issue that they should allow me to turn the phone back in or discount the remaining balance on the two phones that i have with them he did explain that that should be something you would have to fix that he could do that so he gave me this and told me to email y'all in regards to this matter. i pay my bill every month and i work for hospice the phone not ringing and the volume going in and out has got to be fixed. Please help
What a pluarese to find someone who thinks through the issues
I greatly appreciate the service I received at the Flemington, NJ Verizon store from Paul. Not only was he very kind patiently explaining our family's phones to me, a technologically limited 50 year old, but he also saved us $ by helping to simplify our plan! I am so impressed! I hope Verizon recognizes his potential!
went to Verizon store in crestwood. Was fortunate enough to meet service rep Kristie.she is a prime example of what good customer service is all about. She had a smile and a willing to help you attitude. Kristie didn't make me feel pressured or inadequate .
Matt Titus at your Port Plaza 45 Storey Ave Newburyport MA store has been the most helpful employee with my wife and I for the last 4 years with our phones, service, etc. When we have a problem we always hope he is the person who assists us and he usually is since he always remembers us. He always fixes our problem with patience and a smile as we are older and not very phone savvy! You are very lucky to have such a good representative!! PERIOD
Thanks Matt,
Mark and Catherine Phelan
went to Verizon store in Carle Place - was fortunate enough to get David Kim - he was able
to resolve my problem with Customer Service that had been going on since 6/30/15
He was on the phone with cust service for over 3 1/2 hours finally I was able to get new
phone
My husband and I purchased galaxy 5 phones from the N Dale Mabry Verizon Wireless store. (near the sonny's BBQ restaurant)
We had intentions on buying other phones, our gentleman helping us explained the pro's and con's of each phones. Mike R. is terrific, he even had the courteous and calm patience with my husband and I. This kind man is a treasure to your company. I recommend him to everybody.
some of you workers don"t tell the truth about some of the items you buy.They tell you anything to get the sell.
I went into the verizon store on mcknight road north hills and had a delightful young man sevice me . His name is Will Donovan....I was having some problems understanding my new MotoX phone He helped me with my problem and even showed me a few other things that I was unaware of He certainly is an asset to your company!!
I would like to let you know I had some good dealings with Traci Holliday @ your Pahrump Nevada store I had a problem that turned into a real problem for her but she remained patient & professional & got everything taken care of also devin was very helpful I have had a stroke & don't speak very well think very fast or hear very good I thank you Traci for your patience THANKS DOUG SLY
I would like to leave some very positive feedback about the Verizon Wireless store at 1340 W Osceola Pkwy, Kissimmee. I found the staff very helpful and nothing seemed to much trouble. The item I wanted they didn't have in stock but they found another store that had stock in the area and sent a driver to collect it.
The item was not working so I returned it next day and again they had an item shipped from another store.
This has been the best customer service I have received from anywhere in the US whilst I have been here on vacation. The staff should all be commended for their attitude and helpfulness, especially Matt, Danny and Melissa. Thanks to all again
My customer service thru my local Verizon wireless was
execellent. Her name is Jenn-fer Hallonquist
I so appreciate how Kristine Perez Solutions Specialist handled my needs. I loved her personality in that she offered me the best, but let it be if I wasn't interested. Her sensitivity to who I was and my needs impressed me. I felt she genuinely cared and that is rare in this day and age. Thank you Kristine Perez.
Jonathan Trejo in Gallup, NM was not only professional and polite, he was extremely helpful and excellent at his job. I had broken my phone and needed assistance with transferring my phone number, contacts, irreplaceable photos, etc. and was looking for assistance during this confusing time. I had looked into another Verizon retail store prior but was unfortunately put off by the assistance. It looked like there was nothing I could do but decided to try another Verizon store, when I went to Jonathan's store. He not only took it upon himself as the assistant manager to assist me, but he went above and beyond to make sure I was at ease and felt like a priority. I am extremely grateful for his professionalism and helpfulness. It is employees like him that will keep me a loyal Verizon customer.
This is about Phil Gouge in Elizabethton, TN (4/16/15). We left pretty early and expected some important calls but found the phone would not work even though it was charged the night before. When we went through Elizabethton we happened to see the Verizon store so we went in. Phil checked everything and said the battery was bad. He said they didn't sell batteries but he may be able to find an upgrade to our phone. He did find one and, since we sometimes had problems with our old phone, we agreed to purchase the new one. He transferred contacts, fixed something that activated receiving, etc., He seemed to enjoy his job and we enjoyed his company. Good guy and good place to go.
Blake White in the Staunton, Virginia store is fabulous! He was helpful, polite and had a great sense of humor. Loved working with him. He sets the tone for what customer service can and should be. I've worked with the Harrisonburg store numerous times and it's had the opposite effect on me. Thanks, Blake!
My wife and I had a great experience with your Verizon store in Braintree,Ma. It was our first time getting a smart phone and tablet the salesman (Rashad Bond) was excellent, walked us thru the hold process and spent as much time needed with us. And when we had any questions, he had no problem sitting down with us the following day. Would highly reecommend him and the store to anyone. Thanks for a great experience
Today Keith Manning helped my wife and I as somehow her phone had gotten out of our house and
a neighbor somehow read our last name and brought it to us. It had animal teeth marks on it and
had been run over. We needed a new phone. Kevin helped us with that and tried for a very long time to retrieve as much from the old phone as possible. We really appeciated his effort and spending time trying to help us. You are fortunate to have an empoyee that is dedicated to his work and being very friendly at the same time.
TERRIBLE EXPERIENCE. I AM A SPRINT CUSTOMER BUT HAVE BEEN THINKING ABOUT VERIZON UNTIL ONE OF MY DRIVERS CALLED FROM THE ROAD AND ASKED ME TO PUT TIME ON HIS VERIZON PHONE . COULDN'T DO IT OVER PHONE WITH MY DEBIT CARD. A VERIZON REP COULDNT DO IT EITHER. I HAD TO LEAVE MY OFFICE DRIVE TO GAINESVILLE VIA MY PHONE GPS WHICH SENT ME TO AN OLD LOCATION THAT HAS SINCE MOVED.....VERY FRUSTRATING AND COSTLY DAY WITH VERIZON.... I THINK I'LL STAY WITH SPRINT.
David Sanchez is amazing totally went out of his way to help us with the return of the phones we purchased and we're not happy with them , but also helped us with the purchase of our new phones and was very patient with helping us understand and teaching us how to use them . We are very thank full since some of us older people aren't very phone smart . Thank you again David Sanchez from the Redlands store in California :)))
Good class enjoy it thanks keep up the good job love the class and Roxie Stewart she no her stuff
Michael Piparo at the Darien Ct. Verizon store is a great asset to your company. He was patient, knowledgeable and very caring. I was very pleased with his service and also he has a great smile.
Thank you for excellent service that Michael gave me today.
Lucille Story
cell#3368134816. I have bneen a Verizon cust. since verz. bought out altell. I have always been very pleased. Today I am very pissed. I purchased a new Samsung edge two weeks ago and a pack of screen protectors. Verizon store on university pky.winston Salem n.c.27105 I called about the screen protectors put on b7y ver.employee came off where the edge is. I put the second one on which also0 came off. I called the store a lady said she thought she could put it on to stay.I went drove 10 miles to store ,I was approached by Saeeda Ibraham Solutuions mgr. She said I would have to purchase another pack of screen prots. for $12.00 a pack.I stated I did not think I should have to buy another pack after only two weeks She stated it would mess her inventory up.I told her that was Samsung verizom problem not mine. My daughter purc. same type phone last week same problem.I called cust. service and explained to them. They said I was right however no response from anyone. Not very good service and poorly trained employee 336-983-3370 or 3368134816. thank you William E. Alderman
I went to the Mansfield store in Ma, and a guy named Eddie was WONDERFUL!!! I think he has a microchip in his head. Not only did he do his job by helping me choose the phone that best suits me and my needs, he went above and beyond and even showed me how to use it! He took a good chunk of his time to help me...What a guy...super smart and helpful...he's definitely in the right business...Verizon, if you're listening keep this guy forever!
I would like to compliment the office in Lincolnton, NC. Katherine Gonzalez went above and beyond in helping me on Jan. 20, 2015, I was not happy when I went in,; however I left with my opinion of Verizon Wireless restored. I have always suggested this wireless to friends and I will continue to do so. For sure when they have poor service when traveling. I advise them to check out the number of Verizon towers verses the wireless company they ese.
Thank You
After 2 days of people that I had called telling me that my audio was very low & unable to understand, I took my phone to the Verizon store in Walnut Creek, Ca. Your representative, Harbala, was very helpful and took the phone into their shop for a determination. Within 10 min utes they found that a dust build-up was causing the problem, and fixed it. She was a very customer service person.
DAVID was great worked fast .very helpfull
Very helpful service provided by Justin and Athena at Toms River, New Jersey Verizon store.
I graduated to a new phone 12/13/14 at your Ludington, MI location.
Had been using a flip-phone since 2006.
I found your staff member, Ms. Kaytlin Whitaker to be very helpful
to someone unfamiliar with current technology.
Service was professional, personal and thorough.
Truly a pleasure.
Was absolutely pleased with the service provided by: Matthew Lienczewski at the Bay City, MI store.
HAVING BILLING PROBLEMS AND AFTER TWO DIFFERENT LONG CONVERSTIONS WITH vERIZON CUSTOMER SERVICE,,,WITH PROMISES TO RETURN CALL...THREE DAYS AND NO PROMISED CALL, i WENT TO THE vERIZON CORPORATE BUSINESS IN COCONUT mALL. wHAT A DELIGHTFUL PLACE. jANESSA WAS MY CONTACT AND SHE WAS PROFESSIONAL, COURTEOUS, SINCERE AND KINDLY WORKED HARD TO SOLVE MY PROBLEM. sHE IS A GEM! iF i WERE A BUSINESS PERSON i WOULD TRY TO HIRE HER. oUTSTANDING. mANAGER dAVE IS ALSO A CREDIT TO vERIZON. hE TOO WAS ATTENTIVE AND WORKED TO MAKE SURE i WAS SATISFIED...A GENTLEMAN.
i WAS ABOUT TO SWITCH TO ANOTHER PROVIDER BUT AFTER MY PLEASANT EXPERIENCE, i Am happy with Verizon. Janesse spent one hour working on my problem which was thankfullysolved. Incidentally no other Verizon business comes near to the excellent customer service I received today.