Thorntons Customer Experience Survey

www.thorntons.co.uk/tellus - Thorntons Customer Experience Survey

Thorntons Customer Experience Survey PrizeThorntons

  1. £1000

Thorntons Customer Experience Survey Prize Rules

  1. No payment or purchase necessary
  2. Winners will be notified by writing or by phone

Thorntons Customer Experience Survey Usability Report

  1. PC/Notebook usability rating: 4/5. About 5 minutes to finish, 2 open questions, need no receipt.
  2. Tablet usability rating: 3/5. No mobile page for Tablet. 2 open questions, need no receipt.
  3. Smartphone usability rating: 2/5. No mobile page for smartphones. You can still finish Thorntons Customer Experience Survey via smartphone. It may take more than 5 minutes to finish.

Thorntons Customer Experience Survey Step by Step Guide

  1. Visit Thorntons Customer Experience Survey official site and choose your visit type (online or in store) and select the date of your visit
  2. Thinking about your recent Thorntons visit, indicate your answers to questions like "Did any of the team members make you smile?" etc. and rate your satisfaction
  3. Provide your name, emiail address and telephone number to be entered to win £1000. Survey completed

More Information about Thorntons
Thorntons has been in the family of chocolate industry for over a century. Keith Hurdman, their master chocolatier, is recognized as one of the UK's most talented chocolartiers. He and his associates have been developing the art of chocolate for years. As it turns out, Thorntons won four Academy of Chocolate awards and many other awards.

Thorntons ' shops and franchises are all over Britain. Customers can find a huge range of chocolates and gifts here, including: milk, white and dark chocs, nutty truffles, special toffee, creamy fudges, and more. Thorntons provides you with personlised gifts for every occasion.

About Thorntons Customer Experience Surveywww.thorntons.co.uk/tellus - Thorntons Customer Experience Survey
Survey Website: www.thorntons.co.uk/tellus
Survey Incentive: £1000
Host Website: www.thorntons.co.uk/tellus
Marketing Support: Thorntons

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4/5 (51 vote casts)

47 comments on “www.thorntons.co.uk/tellus - Thorntons Customer Experience Survey

  1. ron harris says:

    Visited the Westfield store/cafe in derby (unit110b)DE1 2NQ on Friday23/02/18 I was severed by Danai who was extremely pleasant and helpful!! infact all the staff seemed pleasant. I would difeinetly recommend this store. A big thank you Danai first class customer service.

  2. Stuart Vankassel says:

    I have only lived in Swindon for 4 years and in this time I have visited the Swindon The Parade shop many times and have always found the staff very helpful .
    Only last visit on the 22nd Feb. I was looking for something special for my wife birthday ,and with Sam's help purchased a Cont Special Sw with gift wrap
    What a lovely Lady!

  3. Pamela Cooley says:

    It's always a pleasure to go to any Thornton's shop, the staff are very pleasant and helpful and if my Grandchildren are with me they love the little free samples (so does Grandad)

  4. Margaret. Partington says:

    I visit my local Thornton’s at least once a week, staff are very friendly especially Jo who looks after us. Always service with a smile and your chocolates are second to none

  5. Peter Allan says:

    By far the best experience I have ever had in any of your stores! .Morven the assistant was the most pleasent and helpful I have had serve me . Convey my thanks to this assistant!

  6. norma says:

    I love going to thorntons I go every month and get 3boxes for ten ponds

  7. M Ashford says:

    Thorntons Chocolate Gingers can't beat them, our shop Closed in Barnstaple, so when we go to Shrewsbury, we go and see Dave and he stocks us up, a wonderful treat

  8. C Iddon says:

    Visited Thornton's in the Asda store on Tuesday the lady who served me was polite, friendly and helpful

  9. Barbara Cundilll says:

    I recently visited the Whitefriargate store in Hull, were I was served by a young lady called Maria.
    She was wonderful, going above and beyond the call of duty. She was so polite and obliging giving me some much appreciated advice on present buying. I wish all staff in shops were like Maria. Thankyou to Maria. One very satisfied customer.

  10. Bob Darkin says:

    I was served by a lady named Julie at 11.30 today in your Dorchester shop (DT1 1DQ).
    Excellent sales lady. Bought a 697G Conti Box.
    Regularly buy your chocolates for presents, apart from eating them myself of course!
    If I want chocolates 'Thortons' is the first name that comes to mind.
    It is because your quality and taste is consistent.

  11. Bob Darkin says:

    I was served by a lady named Julie at 11.30 today in your Dorchester shop (DT1 1DQ).
    Excellent sales lady. Bought a 697G Conti Box.
    Regularly buy your chocolates for presents, apart from eating them myself of course!
    If I want chocolates 'Thortons' is the first name that comes to mind.
    It is because your quality and taste is consistent.

  12. Avril Sharkey says:

    I was in the Carlisle shop to get fudge, I found the assistant pleasant and helpful "as always"as it was in a different place

  13. Sumaiyah says:

    In Ilford, the Packaging is done very well. Staff are friendly and the message written very clearly on the chocolate.

  14. Mike says:

    I had lunch at Gretna gateway on 10/05/17. Amongst the items I purchased was a scone with jam and clotted cream. When I got to the table with the tray my wife pointed out that there was no jam. I went back to the counter and requested a jam. The server Emily searched for a pot but couldn't find any. She looked in the rear of the premises then came back and told me they didn't have any. I informed my wife who was annoyed as the scone was advertised as being on sale with jam and clotted cream but when I purchased it there was no mention of the fact that they had run out of jam. When Emily brought my toasted sandwich to the table my wife asked about a refund Emily went away and came back and gave me 40p. If they had taken the trouble to tell me they had no jam I would have purchased something else. Disappointed.

  15. Valerie says:

    Visited store in Street on 29th April. Excellent service and I love the Nuts & Pralines Box I bought.

  16. Erika Havasi says:

    The Staff was very helpfull and kind.
    The Chocholate are the Best.
    Thank you

  17. shelagh conlon says:

    The staff are so good in your shop in the royal quays .

  18. julie says:

    steven who works in the highcross store in Leicester was very helpful, by his helpful advice on products, prices and deals.
    the chocolates we purchased were all going to our family in America to enjoy
    I am sure there will be requests to send more soon

  19. Yolande & Jeff Fegredo says:

    We visited the Swindon Town Centre branch today and found Lou to be very helpful and pleasant. We love Thorntons chocolates and were very happy with our purchase of a football boot which will hold pride of place on our grandson's Birthday cake. Thorntons are good value for money and their sales are excellent.

  20. Bob Smith says:

    Visited Thorntons in Bedford on Wednesday 26 April (served by Alice) and purchased a supply of Thorntons Coffee Creams (my favourite) to keep me going for a week!

  21. Helen Spurgeon says:

    Visited Braintree Freeport shop Sat 22nd April and the place was a tip serviettes,empty sugar sachets on the floor, milk had been split on the floor. There were 8 tables that needed clearing people were having to do it themselves, chairs were all over the place, not a very good impression at all and to top it all I was given a skinny Latte instead of a normal one. I shall not be visiting in th near future.

  22. Bruce tebbutt says:

    Went to Thornton's in Highcross shopping centre, Leicester to purchase Easter eggs and have special message iced onto them. The store assistant 'Janice' went all out whilst icing my eggs as I requested my message be iced in Braille for my blind granddaughter. Janice claimed she had never done anything like this before. Saying that her hand at icing in Braille was exemplary and I can't thank her enough for going that extra mile for me.

  23. Jean Ross-Williams says:

    I went into Liverpool 1 shop and a lovely lady, named Sheila served me and was very helpful.
    I left extremely happy and I'm looking forward to going in for my Easter gifts.

  24. Jean Smith says:

    Great staff nothing to much trouble . Coffee and chocolate good to xx

  25. dave reid says:

    Fantastic staff in the Livingston outlet shop. Great salesperson. Friendly and funny.

  26. doreen elliott says:

    great staff nothing to much trouble as was a joy to go into the barrow coffee shop

  27. Susan Armstrong says:

    I would like to let you know that I love Thorntons chocolates and that's the first place I go to celebrate special occasions such as christmas, easter, birthdays and I even use your little chocolate boxes to cheer up friends when they need a little lift. The Hill Street Centre in Middlesbrough is where I usually go as the staff is very helpful and friendly in particularly June, she is very caring and always has time for the customers. Recently, I discussed with Debbie about ordering 18 little chocolate boxes as favours for my daughter's Baby Shower and today I've decided to go ahead with that idea because I believe that you can't go wrong buying Thorntons chocolate, thank you for always being there x

  28. Anne Gray says:

    visit Elgin shop regularly assistants really nice and helpfull

  29. James Delargy says:

    Visited your premises at The Fort, Glasgow today for sandwich and pot of tea . This order seemed to qualify me for a free pack of crisps (and a chocolate sweet) . One of the assistants came over to my table several moments later and presented me with with a minature box of chocolates and a card inviting me to go online for this survey . I always like the sandwiches at Thorntons as the bread seems much fresher than other similar estabishments . Keep up the good work ... staff are always pleasant and helpful .

  30. Graham HASLAM says:

    No better place to go for a relaxing snack with a great cup of coffee.Exellant service as well

  31. Kenneth Winstone says:

    Visited the store in Garden Festival Ebbw Vale very friendly customer service will return

  32. Christine Little says:

    I visited the Perth shop today. The assistant was very welcoming, helpful and friendly, so much so that I look forward to my next visit.

  33. Marilyn howson says:

    I visited the solihull store yesterday and was greeted by a very friendly guy called Tom who immediately offered me a Viennesse truffle. This prompted me to purchase 2 packets! He also gave me 2 small packets of smiley buttons for my little grandson who was with me. Very charming member of staff

  34. rachel whitelaw says:

    Visited rugby store today and was served by nicky. Very helpful and pleasant but was disappointed to learn that you no longer sell dark chocolate caramels! They were my favourite - very sad

  35. Barbara Robinson says:

    Whatever happened to "Apricot parfait"? They were one of my favourites.

  36. James Price says:

    Pauline at the Abbey Centre also Logan were welcoming, pleasant and helpful as always.

  37. Mrssandrawaddon says:

    Thorntons my favourite chocolate shop. I visit my local chester branch regularly for my favourite milk chocolate caramels. I always buy between 2 and 4 packets. The manageress Helen & all her staff are amazing. Always smiling always happy and always willing to help. They go that extra mile and find time to have a chat. It makes such a difference. The shop is always fully stocked and clean neat and tidy. Excellent service.

  38. Mrs C J D'Agostino says:

    Hello - I visited your WEST BROMWICH store recently and was served by a very pleasant, efficient and obliging lady called WENDY. In fact, I always find your staff very good.

  39. Jim Pickersgill says:

    Lakeside Doncaster
    Excellent staff team all friendly and very customer focused great drinks service!

  40. terryroot says:

    I was served by Ihanca at your shop in The Parade Swindon and found her very friendly and helpful A pleasure to be served by her.


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

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