Halfords Customer Satisfaction Survey Prize
- £1,000 cash daily
- £1,500 great prizes weekly
Halfords Customer Satisfaction Survey Usability Report
- PC/Notebook usability rating: 4/5. Less than 10 steps, 5 minutes to finish, 1 open question, need a receipt.
- Tablet usability rating: 3/5. 1 open question, need to enter survey information.
- Smartphone usability rating: 2/5. No mobile page for smartphone but you can still finish Shell customer satisfaction survey on smartphone and it may take you more than 5 minutes.
Halfords Customer Satisfaction Survey Step by Step Guide
- Visit the Halfords customer survey official site
- Enter the store number and transaction number which can be found on your receipt and click the “enter” button
- Select date and time of your visit, and the main reason for your visit
- Indicate your level of agreement with statements related to your visit such as "I am likely to re-visit this Halfords store", and "I received good value for money" etc.
- Answer the open question about your experience
- Select area of the store you visited
- Indicate your response to statements such as "A member of staff offered to fit/install my purchase", and "The store and products were clean" etc.
- Leave your further feedback
- Select answers to a few more questions such as your gender, and age group etc.
- Fill out your contact information such as your name, and telephone number etc. to finish the survey
Halfords Customer Satisfaction Survey Video
If you have any problem or difficulty finishing the Halfords Customer Satisfaction Survey, refer to the following survey video recorded editorial team. You can easily complete the survey by following the step-by-step guide in the video.
More Information About Halfords
Halfords Group is a retailer of car parts, car enhancement, camping, touring, mobility and bicycles operating in Ireland and the UK. It also provides MOT, service and repairs in the UK through Halfords Autocentre.
About Halfords Customer Satisfaction Survey
Survey Website: www.tellhalfords.com
Survey Incentive: £1,000 cash daily+£1,500 great prizes weekly
Host Website: ww14.empathica.com
Marketing Support: Empathica
Met a lovely lady in Tralee branch. She was very helpful when I was trying to purchase a dash cam as a Christmas present.
We visited your store today and were pleasantly surprised by you service Jess dealt with us and we found her very helpfull It's so nice to be served by someone with a happy smile. Thank you JESS
Visited Newport store [IOW 0454] and bought a Belkin Tunecast player. Excellent assistance from Steve to tune it in. First class service in every way.
served at Halfords in Middleton, very friendly and helpful staff
Fast and friendly service
Had to return a faulty item to the Bicester branch, a nice lady called Mandy served me and was extremely helpful 10 out of 10
really helpful nice man called phil at northenden 11 out of 10 brill
This piece was a lieajeckft that saved me from drowning.
I shopped at Leamington branch today and was extremely pleased.
The team of Mandy, Wesley and the branch manager Roberto were able to identify the dip light bulb from data on the computer but they were also able to change it, which on a very complicated Merecedes after ensuring the high voltage could not be accidentally turned on. the whole process took a long time due to its complexity and at each stage I was kept fully informed.
I must say a very sincere thank you for the effort involved in such a busy shop.
served by a very helpful elizabeth p. at crewe branch
I was served at the Lincoln Tritton Road branch by a helpful, patient and kind young man.
I'll give him ten out of ten!
I came into Halfords today to buy a Sat Nav & i had an excellent salesman serve me (Barrie). He explained everything about the Sat Nav to me & i had many questions. He set it up for me in my car, nothing was too much trouble! He's the best salesman i have ever dealt with, i would say salesman of the year! Thank you!
Great team---will go the extra mile---never get a job in the post office
Sanjay helped me today at your balham branch I'll him a 10 quick polite job done
Adam at the DIDCOT branch was extremely helpful in assisting me when I urgently needed a specific piece of Garmin equipment. As a visitor from South Africa, I was in urgent need of a mounting bracket for a hired GPS. Adam went out of his way to find exactly what I needed, as I was en route to Plymouth for a very special event in my son's career.
The staff in the bicycle department of the Basingstoke store were brilliant and knowledgeable when I bought a bike for my Grandson.
I would like to thank Callan for his excellent customer service which made me spend £176 pounds on camping gear at Bognor Regis Halfords instead of Argus. 1st class service with a smile well done!
I would like to thank Babs for all her help the other day on helping me to find the
colour and code on my Seat Ibiza,then mixing the colour up from the paint machine
it was a good match, The store was at Derwent Howe Retail Park Workington.
Hi fantastic honest fitting of car seat today,plymouth marsh mills store,Dan helped me with trying seat which was not suitable for the car,good advise and alternative found ,unfortunately it was not available in store Dan tried other stores in area too,I did have to source it somewhere else not halfords fault needed it urgently.
I will return when grandson number 2 arrives.
Well done Dan thanks.
I had a simple battery and alternator change at your branch in Acocks Green. The job went well and was able to pick the car up after a couple of hours but upon driving it, it stalled. So I took it back and was told it was a faulty valve causing the problem and was nothing to do with the work carried out.
I then took the car to my usual mechanic and he told me that when the battery is disconected the trottle settings needed to be reset.
Next day back at Halfords the mechanic again assured me that it was not thier fault and the valve needed to be replaced. When I explained what had happened to the Mitsubishi main dealer he agreed with my mechanic. He was good enough to talk me through the resetting procedure which I did sucessfully.
I WILL NOT BE USING HALFORDS AGAIN
I went to Halfords today. A great service. I had a bulb fitted, I had all my wiper blades fitted. He went the extra mile and checked my tires too. Excellent service. Thanks
Served by Paul at the snipe retail park cheerful and helpful
I went into our local store today and was served quickly ,was greeted with a smile and a hello can I help you. With today being the 24th dec was expecting a long wait but this was not the case and staff were most helpful.
VERY HELPFULL AND VERY FREINDLY
bought some mats for my car,and some products to clean it inside and out. ordered mats took only 3 days they phoned as soon as they were in,happy with service be back soon to get more stuff.
I would like to say that I think your customer service is impeccable, every time
I have visited Halfords I have been treated with great respect and have left
feeling very safe.
I was especially impressed with Steve at your Whetstone
branch went out of his way to help me. I have always visited to your
Whetstone branch and always will. Great service well done, pity I can't say
that about other establishments.
I love going to Halfords, always leave feeling safe. I was
especially impressed with Steve from your Whetstone
branch, lovely young man, very helpful which goes
a long way with me.
At the dowpatrick store ..I had a very pleasant young man called Kevin, who helped me and advised me on everthing I bought and then helped me to my car..to be honest he was the most pleasant and helpfull young man I've ever meet in retail. Service was 100%..
At the |Malvern store I was helped by Alex, a very nice polite young lady who asked what I needed and took me to the item ,then asked if there was any other items I might need,carried my item back to the till,took my money,she was very nice and most importantly of all "was not pushy",and that is an attitude that I I like.
Visited your Oxford (Between Towns Road) store today to have a rear light bulb replaced. Not complicated of course, but I write because your colleague who attended to me was so helpful, efficient and friendly. A 'John Lewis' experience.
it was very helpful customer service the man who served me was polite and helpful more than another person who gave me missleading information about the service provided. thank you to the man who served me.
I would like to thank Sophie at your Bromsgrove Branch for the help she gave us when fitting out my daughters first car with Car mats, First Aid kit and tyre pressure gauge. Very friendly and helpful personality.
I would like to thank Jay (cycle manager) of Llanelli branch of Halfords for fitting in a repair on my cycle at short notice and Shane for his efficient and helpful manner in checking my bike. My only negative observation was that Shane was the only assistant/mechanic on duty which led to rather a long wait for me and others. Also 10/10 to the young lad who got my bike in and out of my car! Thanks.
HI PURCHED AGARMIN NUVI52LM I THINK THIS WILL DO JOB
I visited your store in Coventry - 36 Foleshill Road, and was served by aimee.
She was extremely pleasant, quick and efficient and took just a couple of minutes
to carry out my purchases to my car for me. I would highly commend her for the
way she carried out her duties.
Visited Durham store many times and always found staff very helpful and friendly
Very helpful staff
I had a light bulb changed on my car at the farnborough gate store. Stephen who changed it for me was very friendly and very efficient. Would definately recommend paying the extra for service.
Today I visited Halfords Store in Portfield Industrial Estate. Chichester.West Sussex.
The service that I received was very good. The assistant that served me was extremely helpful & had an excellent knowledge of the product that I wanted to buy. His name was Colin and I was very impressed.
Visited your store at Gravesend on the 20th June 2014, to collect an item we had reserved 0n-line. We were attended too by Cherrelle at the cash desk. Cherrelle was very helpful, polite and courteous, and was able to help with other information on items we were also going to purchase. Well done Cherrelle.
Had windscreen wiper replaced by Tom at the Torquay Torre station branch. Highly efficient, very helpful and so pleasant. Janey, who operated the till was equally pleasant. Halfords can be proud of both these staff members. I will definitely use this store again
Transaction no:- 714538