»
»
Shell Customer Feedback Survey

www.shell.com.my/feedback - Shell Customer Feedback Survey

Shell Customer Feedback Survey PrizeShell

  1. An iPad mini

Shell Customer Feedback Survey Rules

  1. Each person is limited to 1 entry in each calendar month.
  2. The voucher cannot be redeemed for cash.

Shell Customer Feedback Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Less than 10 steps, 5 minutes to finish, 1 open question and you need a receipt.
  2. Tablet usability rating: 3/5. 1 open question and you need to enter survey information.
  3. Smartphone usability rating: 2/5. No mobile page for smartphone but you can still finish Shell customer satisfaction survey on your smartphone and it may take you more than 5 minutes.

Shell Customer Feedback Survey Step by Step Guide

  1. Visit the Shell Customer Feedback Survey official website
  2. Enter site ID, date, time and amount spent
  3. Rate your overall satisfaction with your experience at this Shell station
  4. Rate your overall satisfaction with statements like “The overall cleanliness and lighting”, ”How well everything worked”, etc.
  5. Select the likelihood that you will recommend this Shell station to others
  6. Answer the open question about your positive or negative experience with Shell
  7. Fill out your personal contact information such as your name, email address, etc.

More Information about Shell
Did you know you can earn money off vouchers with Shell Drivers' Club. With money off vouchers as your reward option, you can get the most out of every liter of fuel you buy at Shell.

As a Shell Drivers' Club member, you will receive regular Bonus Points offers throughout the year worth hundreds of points. You can receive these offers with your quarterly statement or through special mailings or e-mail promotions. By taking advantage of these Bonus Points offers, you can boost your balance and move closer to your next reward.

About Shell Customer Feedback Survey www.shell.com.my/feedback - Shell Customer Feedback Survey
Survey Website: www.shell.com.my/feedback
Survey Incentive: An iPad mini
Host Website: tellshell.shell.com
Marketing Surpport: SMG

How helpful is this article:
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 0/5 (0 vote cast)

44 comments on “www.shell.com.my/feedback - Shell Customer Feedback Survey

  1. macmac says:

    nakkainis may mga kasama akong mga tirador casher paman din ung iba nagbebenta ng resibo kabagobago palang

  2. martha forbes says:

    I like shell station for quick server

  3. BoomT10 says:

    I very like your petrol station.It is the best petrol station from other petrol station.

  4. JOY B DELA CRUZ says:

    SHELL rocks! its very convenient and the staff are treats us well..

  5. SYED MOHD RAFIE says:

    Shell Talang Port Dickson have always gave excellent service to its customers be it time for filling up or purchases made at the Select mart coupled up with the convenience of having ATM machines for its customers. Shell is always the Best wherever they exist.

  6. robert says:

    since, i changed to shell v-power nitro plus, i never had any problem, they regularly checked thier fuel tanks, even the shell products are in good quality...to the staffs are very accomodating...so thanx to the shell company and more power...ship to # 10022338 and my cel no. 09272871751

  7. yiisinchai says:

    Winna ( kod stesen : 2306 )
    This stesen minyak saratok sdn bhd show good personality & great environment,clean staff showing smile & helpful.I give the station service at 10

  8. lorenzo pangayan says:

    good and very nice service to the customer

  9. Suresh Lingam says:

    Mr. Hossain ( kod Stesen 1183)
    Has demonstrated good customer competence and reliable support.
    He has given us as a best customer compassionate performance without neglect
    even at tight situation.

    He deserve to obtain higher remarks as a good and dedicated Shell employee.

  10. maymosa g.martin says:

    OK at maasikaso mgs tauhan sa shell. Keep up the good work.;-)

  11. dexter says:

    sobra ltaga akong natuwa noong nAG pakarga ako sa shell ang bait tlaga sobra ng mga pit crew ng service tlaga sla sa akin ng bonggang bongga sa salamat po shell sa pag bibigay nyo ng magandang serbisyo sa mga kagaya kong customer ..

  12. Helen Daley says:

    Magaling at mabait ang mga pit crew.

  13. TEH NYUK MOY says:

    This Shell station in Teluk Intan with the code no:1231 has very courteous staff. The enviroment is very clean and pleasant,and on the whole the staff is helpful and obliging to the customers.Very satisfactory.Will definitely refill my car here when I am in Teluk Intan. I give this station a 10.

  14. romar barrio says:

    romar is cleaning the windshield...and he always smile...at ang ka team nya poro mga mogbo at cute...

  15. ARIFFIN BIN AHMAT says:

    KEMUDAHAN MEMUASKAN.
    SERVIS BEST.
    U95 the best.

  16. Ong Seng Chee says:

    Been using Shell petrol for more than 15 years with no problems. Yes, the new pump fills up much faster now. Convenient to buy almost anything in Shell store! Will use Shell petrol for many years more to come!

  17. julita bt baharuddin says:

    Dengan minyak petrol shell, pemanduan lebih menyakinkan,menjimatkan dan tiba ke destinasi dengan sekali pengisian.

  18. Donald Jakosalem says:

    Shell product is Extremely helpfull... because you can assure that their product is good,, and it help to protect your car from any unnecessary noise...

  19. Normah binti Abd Wahab says:

    for me to use oil from the shell. shell save my monthly expenses for a car or motorcycle. Shell is the best option.

  20. Ruel Antenor Cruz says:

    extremely helpful,shell the best!!!!!!!!!!!!!

  21. gilbert garcia says:

    maganda ang kalidad ng shell ito ang aking kaagapay sa pagpapa-aral aking mga anak minsan akong gumamit ng ibang gasolina ngunit tumitirik ang aking motor nakaka abala sa pag hahanap buhay ngunit sa shell mula noon hanggang ngayon maganda prin ang serbisyong ibinibigay ng shell.

  22. esria chew says:

    Shell petrol station at Bayan Lepas, service Good even the shop was smaller then others.
    Keep it up!

  23. dra. gloria g. manalo says:

    hay dito ung napagasan ko sa shell bacnotan hay kayamot... pati ung namamalakad na si Raymond KAYAMOT DIN AND IMAGINE ALMOST 1 WK NA KO NAG MSG. UNTIL NOW WALA MAN LANG RESPONSE... SHELL GISING.. GUMAWA NMN KAYO NG HAKBANG 3 MONTHS NA SCHEDULE NG MGA CREW D PA RIN NAGPAPALIT UNFAIR SA MGA PANGGABI UNG MAPUYAT KA NGA NG I MONTHIBA NA LALLO NA PAG 3 MONTHS. DAHIL PA RIN YAN SA RAYMOND NA PINAPAKINGGAN NG MAYARI......

  24. Joel says:

    so far in my experience her in Davao City maayos naman yung serbisyo nila, at desiplinado pa ang mga attendant nila....

  25. dra. gloria g. manalo says:

    SANA MAY MAGAWA KAYONG ACTION REGARDING SA NAGING EXPERIENCE KO. AT SANA MAGING MAKATARUNGAN NMN ANG PAGPILI NYO NG TAONG MAGSUSUPERVISE NG STATION KASE D MAGANDA ANG NALAMAN KO LALO NA SA PAMAMALAKAD NG VISOR NYO IMAGINE SABI NILA NGAYON RIN DAW NILA NA EXPERIENCE ALMOST 2 MONTHS NA PANGGABI WALANG PALITAN ANG SKED. PAPATAY NA ATA NG WORKER AT HINDI PA DUN ANG SA BI NI GASOLINE BOY PAAG DAW SILA NAG IN AT D AGAD NABASA NG BUNDING CLOCK WALA DAW SAHOD. HINDI DAW SILA DATING GANON. BAKIT GANITO KAHIGPIT SA TAO MINSAN NGA DAW NAIISIPAN NA NILA MAGLABOR PARA SA PAMAMALAKAD NI RAYMOND KAYA LNG MALAMANG DAW MATATALO SILA DAHIL ITO DAW ANG PET NG MAY ARI. HINDI DAPAT GANITO MANGYARI

  26. dra. gloria g. manalo says:

    Iam going to hospital this bebruary i hace an emergency patient, and then i rush to go to the gasoline station at SHELL BACNOTAN Calamba city NAGULAT AKO AT ayaw ako kargahan dahil sa reason na utos daw ng visor nila my gosh mamatay pasyente ko talagang nagalit ako yun daw ang palakad ni Raymond ung visor nila.. at base na rin sa crew na nakausap ko ng balikan ko ang site eh dami daw reklamo na sa kanila ng kanilang customer dahil dun sa lahat daw ng station na pinapatakbo ng may ari sa pagkakatanda ko c Ms. yu chang daw may ari dati na rin ako customer ng dating management pero d ganito ang naexperience ko. makatarungan ba dahilan nila. kung nagmamadali ka at kailangan mo talaga ng emergncy na makarating ka. kung nagkataon na may ngyari sa pasyente ko idedemanda ko ang nagpakana at promotor ng ganitong sitwasyon pasalamat na lng at everything is ok. pero d maganda. almst friend ko na rin mga crew dun at nagtanong talaga ako at ang sabi halos un na daw nag nagpapatakbo ng negosyo ng may ari malimit daw sila pagalitan na alam nilang d daw dapat lapit na daw sila maglabor at ang isa pa wala daw pinakikinggan ang may ari kundi itong tao lng na tao sabi nila baka daw kabit. grabe ang gnagawa nila sa tao d makatarungan. kaya kung sino man po ang dealer ng SHELL BACNOTAN pagawan ng aksyon and be sure na hindi yang walang kwenta at utak iya ang ilagay sa posisyon kakahiya lng ang shell. and isa pa ng kakausapin ko parang di kagalang galang ang buhok at nagyoyosi inside the station d pa nakauniform. shell pls help me. d ko na kinausap ang tao kase baka uminit lang ang ulo ko sa walang kwentan g visor nato. HIS NAME IS RAYMOND. THANKS PLS.I NEED UR ACTION AS SOOS AS POSSIBLE!!!

  27. mohamd kamarulzaman bin othman says:

    Dahulu saya pengguna tegar minyak kenderaan lain. Tetapi kini saya temui yang lebih baik dan berkualiti. Sudah semestinya Shell pilihan saya.

  28. Alejandro E. beltran says:

    i love shell...shell number# 1 in the whole world the best quality for all vehicles.......thank you shell forever in my life.........

  29. chand says:

    shell the best and power full patrol

  30. Rosmah Binti Isnin says:

    Saya suka shell kerana ia betul2 save minyak dari setiap perjalanan saya. Dan saya dapat redeem point shell di tempat2 yang tertentu untuk membeli barang2 pilihan saya.
    Dan pekerja2 nya pun mesra alam .. Go Shell .

  31. Md Lias Yusof says:

    I like Shell RON97

  32. Grace Chin Kim Fa says:

    Shell The Best.Best quality for economy fuel and more powerful.

  33. HASRIYANTI HASMUTI says:

    SHELL THE BEST. MENJIMATKAN SETIAP KILOMETER..PERJALAN LANCAR TANPA KERAGUAN..

  34. H says:

    SHELL MEMANG TERBAIK...MENJIMATKAN SETIAP KILOMETER.

  35. Lim Ming Hing says:

    Staff had good service and attitude.
    Best quality for economy fuel and more powerful.
    Consumer goods very fresh and cheap, more promotion.

  36. noor zaini bt mohamad says:

    lebih kilometer dan menjimatkan..enjin pun lancar je......lebih seronok membeli belah di station shell

  37. Baskaran Sethoo says:

    Shell -Best quality economy fuel for all vehicles

  38. joffih says:

    dari sekolah menengah,setiap kali balik ke kampong kita selalu singgah di shell dapatkan minyak jadi dari remaja logo shell ini dah melekat dalam pikiran saya,rasanya sebelum saya lahir shell di Bandar dearah kami sudah ada,jadi sampai sekarang pun shell adalah pilihan saya.
    syabas shell.

  39. Lim Yoke Eng says:

    Shell di dapati banyak tempat, oleh itu saya suka pergi ke Shell untuk pump minyak dan membeli barang-barang di store shell.

  40. Kalai says:

    Shell amat membantu budget petrol saya

X

After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.

X

Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.