Marston's Customer Satisfaction Survey

www.Rateyourvisit.co.uk - Marston's Customer Satisfaction Survey

Marston's Customer Satisfaction Survey PrizeMarston's

  1. $1,000 in daily sweepstakes
  2. $500 in weekly sweepstakes

Marston's Customer Satisfaction Survey Sweepstakes Rules

  1. No purchase or payment of any kind necessary to enter or win.
  2. Prize will be paid in the form of a cheque or money order.
  3. The prizes are not transferable and must be accepted as awarded.
  4. Prize will be sent to the winner within 60 days of the draw date.

Marston's Customer Satisfaction Survey Entry

  1. Online. Go to the survey official site to enter and complete it.
  2. Mail-in. Please hand-write the following sentence "Please enter me in the Empathica Weekly Sweepstakes for a chance to win great prizes" on a sheet of paper on which you have hand-printed your first name, last name, home telephone number, full address, email address, and the name of a participating Client and mail it in a separate envelope with sufficient postage to the address indicated at the official site.

Marston's Customer Satisfaction Survey Step by Step Guide

  1. Go to Marston's Customer Satisfaction Survey online website to enter
  2. Please enter the code from your survey invitation to ensure your feedback reaches the manage of the pub you visited
  3. Click on "ENTER" button to proceed
  4. Answer some questions based on your own experience and leave your comments to help it make improvements

More Information about Marston's
Marston's PLC is an independent brewing and pub retailing business operating a vertically integrated business model. It operates around 2,100 pubs and bars situated across Great Britain, comprising of Tenanted, Leased, Franchise and Managed pubs.

About Marston's Customer Satisfaction Surveywww.Rateyourvisit.co.uk - Marston's Customer Satisfaction Survey
Survey Website: www.Rateyourvisit.co.uk
Survey Incentive: $1,000 in daily sweepstakes & $500 in weekly sweepstakes
Host Website: www.empathica.com
Marketing Support: Empathica

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 3.3/5 (12 vote casts)

42 comments on “www.Rateyourvisit.co.uk - Marston's Customer Satisfaction Survey

  1. D MORRIS says:

    had a nice meal and evening with family

  2. MARY BLACK says:

    We are three Kiltmakers who meet there regularly for a catch up.
    Good food, nice surroundings, good prices, friendly staff.
    Reference number 923556
    Merry Chrismas to all staff

  3. Patricia Fosbrook says:

    We visited Greenstone's in East Dereham on Saturday 28th Oct. We ordered two chicken tikka curries. I had recommended this to my husband, having had it a while ago. It came up and was very watery and very few pieces of chicken (approx. 4/5 pieces). We did complain to the manager and he offered to give us another one, which obviously we refused. What has happened to your suppliers? The quality had gone right down and we won't order it again!

  4. Ignatius Dlamini says:

    From a loyal consumer of the McDonald's franchise brand it's sad to say that yesterday I was disgusted by the level of service that was rendered to me by one of the fellow employees you currently have at the Eastgate Mall Food South Africa court restaurant. Yesterday I went to by two simple lattes and I had a lady serve me and I paid for my lattes by card. When it came to making the lattes, another lady started making the first one but half way through making the first one, the machine ran out of milk and instead of refilling the milk she just stood there shouting to no one for milk expecting it to come from nowhere. Then there was a problem with the machine and I noticed that but instead of her coming to me and saying " sorry sir we are experiencing difficulties with the machine, she proceeded to have chats with the other employees and left my latte sitting there with no conscious that I existed. Only after she was told about a "customer waiting for their coffee" 10 minutes later, did she remember what here job was. This is the reason why people will always go else where because of poor the service they provide. I was disappointed by how I was treated as a customer. Please address this matter.

  5. david renton says:

    quality of steak poor compared with supermarket quality and far far below local butcher standard, mushrooms very tired, at least 5 days since picked, tomatoes under ripe, and service indifferent

  6. Patricia Baker says:

    Good quality pub food at affordable prices.Polite staff offering attentive service.

  7. keith robinson says:

    went for sunday lunch carvery six adults Beef was tough veg was hard and the peas were gritty did not enjoy the meal at all.2/7/17 the six medals middlesbrough

  8. diane says:

    The survey web site is above just click on that

  9. T.J.Harris says:

    You could make it easier to find the survey website. I have been to Amazon and many others, I'm loosing count and interest. In fact I have now given up. If it interests you, my visit to The Fallowfield, Telford today was excellent; code 924051, see if your Service Quality Survey can catch up.

  10. Richard wright says:

    The waiter tim . was a credit to your company grate time definitely come again grate service and the food was lovely see you again soon as I'm back to the island in a few mouths thanks again

  11. Edward Lunt says:

    My wife, my daughter and myself go to Old Farm, Outlet Village, Little Stanney, every two weeks, usually on a Friday. We always have a Carvery together with a bottle wine and weve
    been going there for 2 maybe 3 years and we find it the best value for money anywhere. its a really nice play to go, the staff are very good, the food excellent, the place is very clean, and its caters for people of all ages, including children, and its a pleasure to go there have a decent meal
    and leave feeling nice and comfortable. Keep it up.

  12. Mervyn Evans says:

    Your Oyster Bed Thank God provided better service than your internet site.

  13. tony goacher says:

    My wife and I went to the gate inn at osbaston hollow, Leicestershire, had a great meal 2 sirloin steaks and a bottle of wine 20 quid how can you beat that, great meal and great service , thankyou Donna see you again even if I don't win a meal haha .

    regards Tony.

  14. Jan & Jim Mcdonald says:

    We visit the folly in Yate very frequently. Never fail to have a brilliant good for value meal . Staff are always friendly and willing please. Ous favorite waitress is Julie always happy and eager to please. Always recommend to friends and family.

  15. Mimosa says:

    You've got it in one. Co'undlt have put it better.

  16. mrs lonsdale says:

    my husband and i went to The Merrie Garden while on holiday we went in on the 20th of September 2015, my husband had a Chicken Bhuna and i had 8oz sirloin steak, when the steak arrived the chips were cold,the plate was also cold,as was the peas,and mushrooms and tomato,i was very dissatisfied as we have had some good meals here before,the steak was very fatty and had a lot of grizzle on it (there was not a lot of meat) this is lale as i have not been able to contact you until now

  17. John Phimister says:

    This was our first visit to Highland Gate. We thoroughly enjoyed our meal and the staff were warm and friendly. We certainly will be back.

  18. alan swain says:

    exelent service and good food

  19. S.K.Sundaran says:

    I and my wife went to Running Hare, Hawarden for lunch on 31.08.15 at 12.30 PM. Ordered our lunch which was brought to table No.6 from the kitchen. When the meal arrived the table was not laid. The waiter did not know why and he had to lay it himself. After we started eating nobody came to ask us whether everything was OK. The food was cold. So we called the waiter to complain. All he said was sorry and he could do nothing about it.

    We wanted to complain to the manager or the supervisor only to be told that neither of them were available. We went there for a drink yesterday and still wanted to complain, but could not find them. Could you please look into this matter.

    Thanking you in anticipation.

  20. martin thomas says:

    P>S re earlier comment;
    the code for CINDY our server is 919067

  21. martin thomas says:

    4 of us elderly friends enjoyed a pleasant meal at the Squirrel in Ludlow on Saturday evening. The whole process from booking to welcome and the service provided by our table server CINDY was great. Our request for a quiet table location was especially appreciated to help with our hearing challenges! Nothing was too much trouble and I hope ww weren't either.

  22. Kim says:

    Excellent food, staff very friendly and polite.


  23. Valerie Evans says:

    Always polite and friendly staff, meals fantastic and the price quite reasonable.We go a couple of times of week. I wouln't think of goin anywhere else.

  24. Valerie Evans says:

    We ar always satisfied with our meals, that is why we go a couple of times each week.The price is so reasonable, and being old age pensioners really helps our budget. Always a friendly service and fresh meals.

  25. Steven Smith says:

    Code number 917259

  26. Steven Smith says:

    Very friendly staffs. Well managed and polite. But meals took slightly longer than expected. Rating i say 8/10

  27. bernard okeefe says:

    always enjoyable food good service good staff very helpfull and polite

  28. Christine Evatt says:

    We went to the COPT OAK ...
    very clean, service excellent ,staff very pleasant ..Have recommend to all our friends very reasonal priced food
    Our server was DEE ..very pleasant woman our code is 901849

  29. Christine Evatt says:

    VERY pleased with staff service & Public house ,
    Food excellent ...also very clean

  30. Veronica Moran says:

    My friend and I went to The Hopwood in Birmingham last Friday .We are not strangers to this pub I go with other friends once a month .Overall the meals are very good plenty of choice and pleasant staff .My only complaint I often have fish and chips and a couple of times its like the fish had been cooked earlier and when someone requests it they dip it in the hot fat again which then gives the batter a burnt appearance and to rubbery to eat I have had this happen at another restaurant a few times but as their service and other meals were not so good we stopped going there.I have never complained about this as every thing else was good but if they could stop this practice I would be a very happy customer.Our server today was LAUREN very pleasant helpful girl and our code was 3541505
    Thanking you
    Veronica Moran
    [email protected]

  31. james berry says:

    The service was very quick and pleasant. The food was very good and reasonable in price, and the experience was very enjoyable, thank you

  32. Kenneth Howard Weston says:

    I and my party of four, decided to visit The Squirrel Ludlow for Christmas Lunch, I was amazed by the kindness and excellent service by all the staff, I have not met one person in our group, who could eat all the food put onto our table, which also was cooked to an excellent standard, their Xmas portions are so generous! As a young man I used to prepare meals in an airport kitchen and there Club Class restaurant, after our meal I ordered a Turkish style coffee, topped with frothy milk the Manager fetched these to our table, best coffee I have tasted, I have eaten in The Squirrel many times all of which were excellent meals and service.
    Regards Mr K Howard Weston

  33. liz bain says:

    I was at the sweet chestnut with 6 other people we all enjoyed our meals very much 2 friends required gluten free food there was a good selection we all had three courses main meal the carvery everyone enjoyed. the girl that served us was very helpful I go every week my friends said they would go back

  34. YVONNE SMITH says:

    My husband and I stopped here and found the pub very clean and the bar staff were very helpful
    but the waiting staff some were very scruffy i.e. hair not brushed dirty uniform and no smiles at all it was like to much trouble for them and they never asked if everything was ok I had Caesar salad which was not very nice the croûtons was deep fried and should have been lightly toasted.
    We stay at the starling cloud the room was nice and big but there was dust on the skirting boards not good for an asthmatic the soap and shower dispensers were empty but other than that it was clean.
    code 921933 and our servers was Naomi and Josh

    regards Mrs Y Smith.

  35. brendablythe says:

    enjoyed are meal but they did get the order wrong and carvery was nice but roasties could have been a bit smaller they were very pale looking and not crispy enough poor girl was on her own behind the bar had to go up and ask were are drinks were but we would still return again

  36. John F Rice says:

    My wife and I visited The Squirrel, Ludlow, yesterday, where we frequently have a midday meal.
    My wife's chicken dish was good. Mine was absolutely unsatisfactory. I had the smaller spare ribs dish. Four ribs with about two inches of meat on them! The protein quantity did not match the carbo-hydrate content, and it was, in my opinion extremely poor value for money. Do you use the services of a wartime nutritionist to plan your meals? One with parsimonious accountancy in mind?
    You have let your standards slip,and, before my wife and I, often with family, return for meals, I shall have to be assured by Marstons that I will not be embarrassed to treat them to a 4meal at The Squirrel.

  37. christine fowkes says:

    Excellent meal and service.Polite staff.Lovely surrounding.Thank you.

  38. vic jacobs says:

    had family visit me and had a meal in the landinglight very nice evening thank you

  39. M. Bennett says:

    Excellent food, sensibly priced, served with a smile. Very pleasant visit.

  40. reginald hearsey-wyatt says:

    service very good.


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