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USPS Customer Satisfaction Survey

www.postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveywww.postalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: www.postalexperience.com/pos or www.postalexperience.com/sb or www.postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: www.postalexperience.com/pos
Marketing Support: USPS

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Rating: 2.9/5 (371 vote casts)

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472 comments on “www.postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. Sandra Smith says:

    Survey is way too hard to access. Have tried several times in the past. I have always received excellent service at our Hamburg, New York office.

  2. Ken Tranbarger says:

    Cannot take survey since it is too complicated. I expected a survey, like I normally get with other suverys, not a set of instructions.

    Too bad, your man did a great job today!

  3. Iris Lopez says:

    My experience with the postal office at Laguna Hills, California is always pleasant. I have been coming a lot lately because my family lives in Puerto Rico and I have been helping them sending them food and supplies for the past 5 months due to the horrible hurricane Maria. Yolanda the postal employee in that branch is very professional, caring, helpful and very sympathetic to my family situation. Keep up the good work.

  4. Gina says:

    Great experience with my postal person #04 in Georgetown TX. A real people person.

    Thanks

  5. Nancy Gormley says:

    Even if there is a line the nicest employees work in the Cheshire P.O. Always pleasant and expedient.....great hometown service.....

  6. Marguerite Blair says:

    Really good and easy service!! I've never shipped out a package, only letters and the staff were helpful in getting me the cheapest and most effective option to get my package out.

  7. ed northrop says:

    Tracking #9500113461568010165864.
    Package was scheduled to be delivered to the GDOL NLT Friday 12 Jan 2018. As of 10:00 a.m. Wednesday 16 Jan, 2018 it still has NOT been delivered. It was specifically needed for a GDOL hearing. The postal clerk indicated there would be absolutely no issue arriving as scheduled.
    Excellent job USPS...ed

  8. Edward s McIntyre says:

    My Postalexpierience was gr8 my postal person MsJackie was very professional and speedy
    I was getting. My first passport thank you

  9. dennis j Kucharzak says:

    postal employees will wonder what went wrong when they are privatized, long waits, smarmy answers-not taking responsibility for their own actions. bureaucratic attitude, like they are untouchable

  10. Jeohart@cox.net says:

    Excellent and professional service. Listen to what I want do and guided me to the best solution.
    You can’t get this kind of service anywhere. This is post office at its best

  11. loretta Gibbons says:

    We drive 10 miles out of our way to mail at the Morrison post office, lines are short and they are ALWAYS so pleasant and efficient. the last clerk we had was 05 but each one are great!

  12. Pasquale Sullo says:

    Sent a letter priority mail, expected delivery date 01/11/2018 to address in Clearwater, FL. Tracked number (9505 5121 6743 8009 1633 51), message says arrived on time in Clearwater, but as of 2:45 pm on 01/12/2018 still in transit to address. This sort of thing happens repeatedly. Once I sent a priority mail to LA. It was "in transit" for two weeks and never did arrive!!!

  13. Marcia M Lehmann says:

    I called the Wheeling, IL post office today, approximately 11:45 am, and spoke with a woman as I was inquiring why a note has been placed in my post office box that my dues were to be paid by 1/31/18. I just paid my yearly fee on August 1, 2017 and saw no reason to have received such a message. She was extremely rude and trite with me on the phone. This is no way for an employee of the post office to act to a client.

  14. paul s trupia says:

    The industrial station at 55104-5485 has the best clerks and is run like a well oiled machine. i wish I could name individual clerks. my receipt says clerk #17 the bill #is 840-55530258-2-2048639-2 I was there two day in a row and she was delightful, I sent several packages over Christmas and I used the 55104 station for all. All the clerks were great. Even the newer ones. Who ever trains them did a very good job. By the way all my packages we delivered on the day they said they would be. And a few got there a day earlier then was expected. I sent some packages by UPS and did not have a very good experience. Three Cheers for the USPO and the Industrial St Paul Station 55104-5485

  15. NELLIE says:

    The postal office on. Livingston Ave is very excellent excellent service Ms toni is a amazing customer service representative

  16. Jenifer McKenna says:

    I frequent the downtown post office in Amherst Ma 01002. It is ALWAYS a pleasant experience—both in quality of service and pleasure of interaction. This makes such a difference to me. Even throughout the holiday period the people there were helpful, cheerful, patient, and extremely competent. I look forward to going there!!

  17. Gabrielle Ruben says:

    Worst experience with mail service ever! Still waiting on my delivery!!!! Paid $85.80, supposed to arrive Jan 3rd in UK, Customs want £35 off me to deliver it is now Jan 8th, Customs and Parcelforce say incorrect information was given by USPS, I want my money back, I paid $85 to have my own clothes shipped home cause I am travelling and then £35 to have them delivered late!!! Still not got delivery as only just paying now as only just managed to find this information out!!!!
    Furious!!!!

  18. JANE D RINGLER says:

    This is not the survey I wanted to take. Did have a pleasant experience at the Palmer, Alaska post office. Clerk #14 on January 2, 2018 at 11:03 am was extremely cordial (I'm sorry I didn't see his name tag). What a change from previous experiences.

  19. TOM MASHEK says:

    SENT A PRIORITY BOX MAILER WITH $3450.00 INSURANCE.WAS NOT TOLD HOW TO AVOID
    HIGH INSURANCE COST {$45.40} AND SEND IT REGISTERED MAIL FOR MORE ONE HALF THE COST
    #840-5530-0190-004-00030-68788-02

  20. Michelle Plattner says:

    I DON'T want to download an app!!! But I do want to say what an efficient and friendly clerk I had at our local Port Townsend, WA, post office. on 01/04/2018. She is a wonderful change to the usually slow service.

  21. Steve Green says:

    Super people and great service

  22. Ray Ainslie says:

    Postal survey is confusing and cumbersome to navigate. mis leading ! Just would like our post mistress to be more informative, attentive. Listen to your customers and hear their questions.She appears always to be in a hurry, short and curt w/answers. The rest of the staff is very good. Maybe she should leave the customers to those who like people and do a better job of being friendly. We are the customers !!

  23. Lou F Corkery says:

    I think it is absolutely stupid on the post office part to not allow a credit card that has “see photo I’d” but require a card with a signature. I always sign my credit card “see photo I’d” so that I’m protected from someone else using it.

  24. Amanda Loos says:

    I usually go to the Cedar Hill post office and they are great at trying to give speedy service even when they are busy, I am at the bard in road post office in Arlington TX and there is a full line with only one attendant and four other employees walking around doing other things but not attending to the customers. It is frustrating when I know the service can be better. I will avoid this post office at all costs from now on.

  25. Eugene Zommer Sr says:

    I don’t know why I paid for my package to get to its destination in three days when it should have arrived there already and it didn’t next time I am going to use a different postal carrier this is rediculus paying for something that doesn’t get there on time

  26. Bobbi Cohen says:

    I had excellent service today at the Grantville PO. The person who helped was friendly and engaging. It was a feel good experience. It was clerk 08 at 10:48.

  27. dwight bates says:

    I would have liked to take your survey but I don't download anything off the internet. I will say that my experience at my castle rock post office was as always fast and professional. to 05 and the rest of the staff thank you.

  28. Angela Fresh says:

    New Baltimore post office 48047 is understaffed. Everytime I go in there there is a line out the door and one person behind the counter. And why can't a supervisor jump on a register to get lines down? Customer sevice doesn't seem to be a priority.

  29. Walter Bauman says:

    Excellent service, and very helpful. Today there wasn't even a line.

  30. Edward Long says:

    Very good service line went fast

  31. Donna Pregont says:

    postal worker was very polite and friendly, and helpful.. Enjoy the visit.

    Thank You...

  32. Sharon Parrague says:

    Mia at the Orinda Post office is my most favorite person to have across a counter! She's funny and real...not fake. She has helped me on numerous occasions, once with a 58 piece mailing that took 2 hours!! But she smiled through all of it!
    Thank you Mia!!

  33. P. Stevens says:

    The Vallejo Calif. postal workers at the counter have always been courteous, warm and helpful. They make my visit a pleasure.
    The postal delivery folks, from what I saw, went above and beyond the norm. I observed them delivering mail at 6 a.m. the week before Christmas, and again late on Sunday, Christmas Eve.
    We're lucky to have such dedicated postal workers! Thank you!

  34. Fran Hopkins says:

    racking #: 9505 5157 9645 7353 1600 80

    I was told my package would be delivered by 8PM Friday, 12/22.
    It was to be there for a function on Sat. 12/23. It is now 12:23 12/23 and the package still has not been delivered,and i is too late to meet the purpose for which it was intended. I am so upset!

  35. John Halloran says:

    After sending registered mail from ND post office on 12/11, I continued to track online for delivery conformation. After a week of worry I returned to post office and was told a “computer glitch” had occurred and envelope had been delivered but not recorded. For my $332.40 I would have expected better.

  36. Teresa Gregorio Fadeley says:

    I always thought the Albany ny post office branch in colonie, ny was a very good place to go to. Now it's new Bern (28562, glenburnie rd) that takes the the prize! The postal personnel are very helpful and congenial. They go out of their way to assist customers. Keep up the great work!

  37. Pedro says:

    Always a good service.Associate is always greeting and welcoming me back to return,very knowledgeable.Hope all associates can have the same attitude for giving that extra mile for customer satisfaction.I really like visiting this postal office,and is close at home.

  38. Carol says:

    Very speedy and efficient. Clerk was polite.

  39. Kim Bartel says:

    An employee at the Mount Washington post office in Baltimore yelled at me for approaching the desk when it was my turn in line: "I have not SAID you could approach me yet!" When I apologized and attempted to take a step backward she yelled at me again: "Stay where you are!" I did nothing to provoke this rude and controlling behavior. On the contrary, the woman ahead of me in line was elderly, so I had given her a little extra time to collect her things. Meanwhile there was a sign on the counter proclaiming that customer input was being HEARD and VALUED. Judging from the terrible reviews of this USPS office online, I very much doubt it.

  40. Linda Hosier Reschke says:

    This comment does not have anything to do with the Recumseh Okla. post office. I have a complaint about the service in Tulsa!! It should not take 7-10 days for mail to go from Tecumseh to Tulsa. I can mail things to Woodward which have to go thru Oklahoma City and be there in 2 days max! The Tulsa office in the area of 5100 block of S Madison Ave 74105 is pathetic! I don’t even want to mail anything to family members. This needs to be looked at and see what the problem is. I have never had pathetic service anywhere and I even mail packages to Kansas City, Ks.

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After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

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2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

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5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

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X

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1.Why can’t I log on to the survey website?

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1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

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