New Look Customer Satisfaction Survey

www.newlooklistens.co.uk - New Look Customer Satisfaction Survey

New Look Customer Satisfaction Survey PrizeNew Look

  1. a £250/ €300 Gift Card

New Look Customer Satisfaction Survey Sweepstakes Rules

  1. The prize draw is open to all UK and ROI residents only.
  2. Entrants must be 16 years or over. If you are under the age of 18 then you must obtain your parent's/guardian's consent to participate in this prize draw.
  3. All submitted surveys with an email address will be entered into the draw. No purchase necessary.
  4. The prize draw runs once every calendar month. The closing date for all entries is the last day of each calendar month.
  5. The winning entry will be randomly selected on the first Monday of the calendar month following entry, and the winner notified within 14 days.
  6. Only one entry per person for each prize draw is permitted.
  7. This prize draw is not open to employees of New Look, their families or anyone associated professionally connected with this prize draw.
  8. The prize must be taken as stated and there will be no alternatives.
  9. The prize winners ' names will be available 30 days after the close of the prize draw for each calendar month.

New Look Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 3/5. It takes about 5 to 10 minutes to finish. There are 2 open questions. If you have a receipt, it will be needed.
  2. Tablet usability rating: 3/5. There are 2 open questions and you need to enter the survey information.
  3. Smartphone usability rating: 2/5. you are not recommended to finish the survey via a smartphone for it may take more than 10 minutes to finish.

New Look Customer Satisfaction Survey Sweepstakes Entry

  1. Customers can take the survey with New Look receipts if you have online at the New Look Customer Satisfaction Survey Official Website.

New Look Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey site and choose which of the four experiences you had in-store.
  2. Follow the instructions to choose whether it is purchase made, order in-store, click & collect or no purchase made, and click the "ENTER" button.
  3. Follow the instructions to answer the questions, and click the "Next" button.

More Information About New Look
New Look is a British global fashion retailer with a chain of high street shops in the UN, Belgium, France, the Netherlands, the Republic of Ireland, Romania, Malta, Singapore, Thailand, Indonesia, United Arab Emirates, Azerbaijan and Poland.

As a leading fast fashion retailer, New Look offers excitement and accessible fashion across the globe.

Since opening the first shop in Taunton in 1969, New Look has grown into a global brand with 1,160 stores worldwide and an online store serving over 120 countries, 20,000 passionate people, nearly 3 million Facebook fans and over 170 thousand Twitter followers.

About New Look Customer Satisfaction Surveywww.newlooklistens.co.uk - New Look Customer Satisfaction Survey
Survey Website: www.newlooklistens.co.uk
Survey Incentive: a £250/ €300 Gift Card
Host Website: www.empathica.com
Marketing Support: Empathica

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.4/5 (8 vote casts)

32 comments on “www.newlooklistens.co.uk - New Look Customer Satisfaction Survey

  1. Niamh Twomey says:

    It was early Janury so the store was really full and the queue was long, and I was very impressed with how quick and afficiant they were in Limerick City store

  2. Elizabeth O'Grady says:

    Drogheda Co Louth Ireland store 1799. I have never encountered such an impressive staff member as I did in your store on Saturday. I went to the fitting room with 3 items and Jenny introduced herself, showed me a cubicle, told me if I needed anything, different sizes etc just call her. As I changed I heard her showing another girl to a cubicle and I assume it was her mother with her. She insisted the lady sit down while she waited and then asked her 'had she not seen anything nice for herself'? The lady advised she didn't like all the off the shoulder styles and Jenny told her about the lovely cross over dresses that would look lovely on her, and that they were on sale. I left the cubicle and Jenny immediately asked me had I any luck with my clothes. I told her I was taking two of them but not the third. She says 'Great, that's what I like to hear'. She told me to have a good day and smiled warmly at me.
    I shop a lot (don't tell the hubby). I also work in customer service in the financial services. Jenny is the most impressive person I have encountered in a long time. She succeeded in being helpful, cheerful a good sales assistant in a genuine sincere manner. She is very impressive, wasted in a fitting room. She made my day. Elizabeth O'Grady.0866096082
    I have reread this and it just doesn't do her justice. She is a bright cheerful light, so refreshing.

  3. Lindsay Burtoft says:

    I had to contact one of your operatives today via live chat to cancel an order I had made in error. His name was Ben and he was so helpful and dealt with my issue quickly and efficiently. He was also really friendly and polite. Thanks very much Ben x

  4. Anne fogarty says:

    Was in clonmel today I met a lovely girl called deirdre she was very helpful

  5. Megan Battenfield says:

    Store was well organised, had exactly what i was looking for and it was on sale which was a nice surprise!

  6. Ken says:

    Visited Silver link branch to exchange a pair of dress trousers. A young guy called Callum was very helpful when my size wasn't on the shop floor rail. He offered straight away to check back stockroom for the size l needed then offered without hesitation to check online for me....great customer service Callum...5 star service.

  7. trancart liliane says:

    the girls are very nice and very helpful

  8. Karen bell says:

    Very helpful

  9. Guerry says:


  10. Iris Martin says:

    I have had a N.L Account for a number of years. I do use it frequently and now most of my purchases are for my Teenage Granddaughter. I did have cause to visit my local store yesterday at Penzance. I did make a number of purchases for myself.
    I have to say I have never had a bad experience, in fact I have in the past phoned to praise the staff who have taken care to help and advise me.
    Sooo I am complimenting the staff that did the same for me Tuesday 21.July. Abigail who was on hand to find and suggest the clothes I was looking for. She also took the time to advise me and directed me to others for consideration.
    When I eventually went to the Cash Desk I received the same courtesy from the young lady Eloise.
    In all I had a very pleasant afternoon.
    Kind Regards and Compliments to New Look and Staff.

  11. Marleen Vanhullebusch says:

    I come every week at the New Look. The people who works there are very friendly. The prices are good.

  12. mrs sally ann furse says:

    i love shopping at new look in launceston,the cloths are fantastic,good pricetoo.i would like to say the staff are brilliant,and nothing is to much trouble,they are polite and very helpfull . big thankyou to newlook

  13. Diana Yule says:

    I am a regular customer of the Bromley (Glades) Store. I order on-line and purchase in store for many years. I am often served by a young man by the name of Conor and I have to say here that his customer service is always excellent and never fails to go the extra mile to help me, when ever I have a question/problem. Well done Conor....keep up the good work.

  14. Emma mc Nicholas says:

    Very good service love new look clothes and so reasonable in price

  15. julie shilling says:

    I am a good customer of new look and shop at the washington tyne and wear store frequently. I am frequently served by joanne and she is very friendly provides good customer care and very genuine always has a smile and a chat.

  16. tracy frankum says:

    Very good service

  17. avril boag says:

    Could not have been happier with service.

  18. Maité Billiouw says:

    verry nice shop sindy she help my super good

  19. baugard sonia says:

    tres bon contact vendeuses clientèles ,souriantes, toujours la pour vous rensigner sur les aticles

  20. Sally Chapman says:

    I was served by Yee Ling, she was a very helpful and opened a New Look card account for me. I was very happy with the service, I was asked if I found everything I was looking for and if I was having a nice day. I enjoy shopping at New Look and it makes the shopping experience better when the staff are helpful, understanding and pleasant.

  21. Martin says:

    I was served by Sabrina at Newlook in Harrow and would like to say that I was very very impressed with the service she provided me with, something I never ever experienced within Newlook before. Sabrina handled my enquiry professionally and was friendly and polite throughout. I was very un decisive with what to look for as I had a tight budget and wasn't sure of the items to purchase which I required as a special gift for someone. I was extremely pleased with the style/combination Sabrina had put together in a very short time and was amazed that the colours she put together looked so amazing and I was able to purchase these items within my budget. Thank you ever so much, and I want to wish you every success in you career.

  22. esra yetgin says:

    they are very friendly, they are always with a smile and if you ask them something, they help right away and pretend they are very interested, and there are lots of sellers with different styles it's nice to see it and they ask you if you need help has it's very nice of them

  23. esra yetgin says:

    they are very friendly, they are always with a smile and if you ask them something, they help right away and pretend they are very interested, and there are lots of sellers with different styles it's nice to see it and they ask you if you need help it's very nice of them 😉

  24. Orla O'Loughlin says:

    Everytime I shop in New Look - which is increasing everytime - I find that the service offered to me by the staff in New look very encouraging and helpful, although my bank aaccount may not be in agreement with this. It is definitely a fashionable shop that I recommend to all my friends, especially when retail therapy is needed.

  25. Camara says:

    Polie et souriante, serviable et sans vous coller au cul donc j'suis LOVE <3 !!!

  26. lynn martin says:

    chloe at the trafford centre was so helpfull i will be shopping there again soon.

  27. vicky says:

    BER in the Limerick store is the most helpful assistant ever !!!

  28. marija says:

    thank you!!!!!

  29. Nicola Helsdon says:

    New look have some great fashion, wisbech store staff are very welcoming and happy to help.

  30. Dawn Perrett says:

    Very helpful - was served by Julia who was extremely pleasant and happy. Made shopping an enjoyment.

  31. Laura McReavie says:

    Love shopping in new look, everyone in Dorchester branch are really helpful. A women called Jess was especially helpful :)

  32. Emma Hopper says:

    Helpful and friendly


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.