Lakeland Customer Survey

www.lakeland.co.uk/survey - Lakeland Customer Survey

Lakeland Customer Survey PrizeLakeland

  1. £50 of Lakeland vouchers

Lakeland Customer Survey Sweepstakes Rules

  1. Each month, each person can only enter once.
  2. No alternative prizes or cash alternatives to the prizes.
  3. Winners will be notified (by email, phone or post) within two weeks of the draw taking place.

Lakeland Customer Survey Usability Report

  1. PC/Notebook usability rating: 5/5. About 5 minutes to finish, 1 open question, need no receipt.
  2. Tablet usability rating: 5/5. No mobile page for tablet. 1 open question, need to enter survey information.
  3. Smartphone usability rating: 4/5. You can still  finish Lakeland customer survey via smartphone, and it may take you less than 5 minutes to finish.

Lakeland Customer Survey Step by Step Guide

  1. Visit the Lakeland customer survey official site
  2. Click on "Start" to begin the survey
  3. Select the store you visited today
  4. Select your answers based on your own experience at Lakeland
  5. Rate the services based on your own experience at Lakeland
  6. You can choose to write down your thoughts about Lakeland
  7. Enter your email address
  8. You can choose to leave your personal contact information to receive Lakeland's catalogues
  9. Click on "Submit" to finish the survey

Lakeland Customer Satisfaction Survey Video
If you have any problem or difficulty to finish Lakeland online customer satisfaction survey, refer to the following survey video recorded by Survebag editorial team. You can also find those questions and answers related to Lakeland customer survey in this article.

More Information about Lakeland
As one of the UK's home shopping pioneers with nearly half a century of experience under our belts, Lakeland offers an unrivalled collection of creative kitchenware, practical ideas for the home and garden, and inspiring gifts from all over the world. Their buyers search for innovative products that make life easier, before putting them through a rigorous selection and testing process to ensure they meet their exacting standards.

How do you like your recent shopping experience at Lakeland? Are you going to recommend it to your friends? It is the right place to share all that at www.lakeland.co.uk/survey.

About Lakeland Customer Satisfaction Surveywww.lakeland.co.uk/survey - Lakeland Customer Survey
Survey Website: www.lakeland.co.uk/survey
Survey Incentive: £50 of Lakeland vouchers
Host Website: www.lakeland.co.uk
Marketing Support: Lakeland

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 2.9/5 (16 vote casts)

60 comments on “www.lakeland.co.uk/survey - Lakeland Customer Survey

  1. Graham Mackenzie says:

    Bought a few items at Lakeland today. Staff were very helpful in showing me where items were and in arranging purchase.

  2. Phil Apsey says:

    Called into Lakeland Windermere for tea and scones with my wife and finished up buying a Gtech Air Ram plus handheld cleaner with a3 year guarantee.Shop was spotless,service was excellent and the vacuum cleaner didn’t disappoint.Thank you Lakeland!

  3. Tony Ashby says:

    This is an unnecessarily complicated website - I haven't the patience to continue with the survey.Yesterday I purchased an 'Extending Wooden Shoe Rack' from the Harrogate branch. I managed to assemble it despite the screws being too short & the screw covers being the wrong size.A non DIY purchaser would have had to return it.The staff at Harrogate were very helpful.

  4. David Bates says:

    I wanted to complete the survey, but the website is complicated by other sites, for example "log into email", and so difficult to enter your survey, which is why I haven't completed it. This is unfortunate, because my shopping experience today was very good, customer service was very helpful, and I achieved what I wanted, and was able to purchase what i wanted. The store is your Handforth store.

  5. Mrs Marianna Skura says:

    I recently visite your Webbs of Wychbold site because my Norton Security software kept rejecting my attempts to purchase an item from your website. We drove to Wychbold and found a very pleasant sales person who couldn't have been more helpful! She even went and fetched the item I wanted from the shelf for me. It was was a pleasant experience all round - who needs the internet!

  6. mrs Kent says:

    I have seldom been served by such a sweet friendly assistant. She was reaasuring and jolly about my expensive purchases (2 heated plate warmers)£35 each. Her name was Sarah.
    She is an great asset to your company.

    It was the Guildford store

  7. Elizabeth Wilson says:

    Your website is virtually impossible

  8. Elizabeth Wilson says:

    I had a very bad day while visiting your Belfast store yesterday. I telephoned on my return home but got no satisfaction whatsoever. A very serious price difference in your prices for The Mrs Bridges gifts
    I called at another retailer less than ten miles away and was agrieved to see I would have save almost 33 pounds on the few items I bought from you . I am almost 80 years of age otherI would have returned to Belfast and got refunds. I was a mail order customer for many years before you opened up in N. Ireland. If ever , it will be a mighty long time before I visit your store again, even though I really like many of your products. I wanted to email the company but unable to find an email address. I am unable to get to your survey site,.

  9. jannybee says:

    As I customer of many years and used to browsing calmly in the shop I was surprised when shopping in my usual store in Bath to have staff being pushy, interrupting me and asking on several occasions if I was OK. If this is your new "customer service" I am not impressed at all. When I decided to leave one item at the checkout as I was not sure of the size, I was pushed to take it as apparently returns can be made in 3 years!! Finally persuaded the assistant that I did not want it!

  10. Linda Thompson says:

    Why do I have to download a lot of unwanted stuff onto my laptop in order to enter my comments and enter the free prize draw? I feel this is a ploy to gain access to my browsing history and laptop. I have just bought a burger press and find the instructions unhelpful and lacking. Also the press to be overpriced - even at sale price. I am yet undecided on whether to return for a refund. I was also disappointed that the staff did not point out to me that the wax discs I bought were the wrong size for the press.

  11. Cristina says:

    this afternoon, I came to theLAKELAND, there is a really nice woman upstairs, and helped me to find whether there is a new stuff for me. I felt at home.

  12. Bill Balson says:

    I visited your Castle lane store today and was very pleased with the service I received,really lovely lady served us nothing was to much trouble,I'm sorry I forgot to take her name,We bought some roasting bags and preserving jars ,she was very helpful well done her and well done Lakeland many thanks

  13. elsie says:

    Unable to get to your survey form. Very complicated. Pity because I am a fan of Lakeland for many years .... both as phone, online or shop customer.

  14. Tove Rigby says:

    I am able to order from France, but one of my highlights on my visit to England at end of last year and the beginning of this year was my visits to Lakeland at Cribs Causeway Bristol, Cheltenham and Taunton where I filled the car up with the wonderful Christmas sale offers. Amazing value and the staff were extremely helpful. Back home in France I am delighted with my purchases especially my white mixing bowls and pie dishes. Thank you Lakeland.

  15. Barbara Towns says:

    I do not eat pizza but in the oast when I did, Pizza Hut was my go to site.

  16. Alice Forsythe says:

    Could not get the survey form to open despite several attempts.

  17. Susan Dawson says:

    Hi Lakeland.....I frequent the L1 store on a regular basis and have to say the quality of all goods I have purchased from there, I am so delighted with. Retired this year and have started a college course in bakery and cake making and decorating. Will be visiting more often!!
    Many thanks to all the staff because whatever question I have asked, they are more than helpful to answer. Kind regards, Sue

  18. dawn langham says:

    my grandson has seen me use the electric mixer I brought from you a few years ago and asked if he could make a cake using the mixture. It turned out rely well except the cake stuck to the dish.
    The following week he came to us after school with his ingrediants to make another cake, again it was nice, everyone enjoyed it except it stuck again. The main reason for it sticking was due to him not leaving the cakes to cool down enough. But he asked me where I got the cake tins from, and after I told him he comment was, if they had been Lakeland tins they would not of stuck, so last Wednesday I brought two new cake tins, loose bottom and a good deal buy one get one half price. Good old lake land, even the younger generation is learning about your quality.

    Dawn Langham and grandson Joseph

  19. Mrs Waveney Haynes says:

    I was quite impressed with the help and prompt service I received on my recent visit to the Ipswich store.

  20. Gemma January says:

    The interior of the store surprises and delights - great brands and a large selection. I'll be back!

  21. Lesley Hovington says:

    Lakeland is a great store,knowledgeable and helpful staff.I always buy more than I go in for
    Thank you

  22. rodney lawrence says:

    THEY DIRECTED ME TO THE PRODUCT I WANTED but I was disappointed to see that the product
    (EASIYO YOGET MIX IS NOW ONLY AVAILABLE IN 5 PACK BOXES AND SOME FLAVOURS NOT IN STOCK. I would prefer to purchase in single packs so as to buy a selection of flavours of my choice.

    finding an alternate supply my need to be my option.


    Assistants were very friendly and helpful tho not too pushy.
    Stock was well displayed, so comparing quality and colours
    Available was easy.

  24. Tony Targett says:

    Visited your store in the Market Square,Witney, Oxen, store was very well laid out and staff most helpful nothing to much trouble every satisfied customer

  25. VICKY CURRIE says:

    Excellent product customer service. Up there with John Lewis

  26. christine rattenbury says:

    The quality of the service was one of the best and the staff are always helpful

  27. Albino says:

    Hi yesterday i went to visit your store in Brighton, i am very pleased n content i had, very welcoming store well clean , well displayed products, n i find what i wanted to by very easy, the staff their were very help full and very welcoming when i stepped in the store ,most happy n great full with the service i did get fantastic defenitilly i will be shopping more often in that store, the products are well good, keep up the good work well done to you all Lakeland .

  28. Cherry says:

    Now I feel stipdu. That's cleared it up for me

  29. mavis rayner says:

    i visited the lakeland store at the arnison retail park durham. I did not expect to get my item as I had tried in many reatail stores with no luck. the sales girl came straight to me and asked if she could help I was delighted when she took me straight to what I wanted. I will shop there again.

  30. Patricia Bryan says:

    On 04 February 2016 I visited Lakeland's Canterbury branch for the first time.
    I found the staff to be exceptionally attentive and efficient, and due to their efforts was able to purchase a "missing link" for my Kitchen Aid equipment.

    I returned yesterday, purchasing 2 more items and now consider myself to be a dedicated future customer!

  31. Paul Anderson says:

    Only place I can buy decent kitchen foil at a reasonable price.

  32. mrs m woollam says:

    Just thought I'd let you know about two members of staff at the store at Bridgemere nurseries both Victoria and Sara were extremely helpful and courteous nothing was too much trouble for them which makes a pleasant change. So big thank you to them both. Well done.

  33. Miis Jo Parnell says:

    We are fortunate to have one of your stores near us in Chichester. I receive your catalogues and always brouse through them before going to purchase goods at the store. My comment is about the catalogue. Please please could there be an index at the back of the catalogue giving more detailed lists of what is available i.e. are baking trays preparation or cooking? Where, in the new catalogue are the Pyrex trays which I saw in the last one? I know you have so many wonderful products for sale and this might be difficult. But other firms such as Argos have such indexes and they have many products as well! Maybe you need to check the ease of finding something in your catalogue with someone who has had nothing to do with the preparation of it it or who is not a store assistant.
    By the way I think you are a great company. I first knew your company when I went to buy freezer bags from you in the Lake District!

  34. Melville Friedlander says:

    Your staff are friendly and attentive, your products are excellent- I would say that you are the Marks and Spencer of the kitchen world. I have only one complaint - your goods are expensive. One could spend a fortune in your shop.

  35. Anna says:

    why my survey not go in

  36. g,f.johnson says:

    100.pernt satisfaction.couteous friendly ,knowledgable staff. who go the extra mile to deal with your enquries. and assist you to get what you want. along with a excellent well stocked and laid out store.with prices that are affordable ..well done thank you

  37. Madeline Oliver says:

    Yesterday I visited your store in Truro - it was pouring with rain, I had negotiated a traffic jam but the minute I entered your store I was kindly, couteously welcomed and well treated. As an OAP (I am very forgetful) so I had cut outs from your catalogues of my requirements not a list. Both assistants were understanding and helpful, one took my cuttings and fetched my items, some of which were upstairs! I was so relieved and pleased. I felt I would like you to know about this service which one rarely receives in other stores.

  38. Kathleen Warwick says:

    Your staff at the chelmsford Lakeland are very polite,and very helpful,and always are please to serve you .They always have a smile for you when you go in the shop.

  39. John McNulty says:

    I have been a customer since you were Lakeland Plastics.In all that time I have only ever had one problem which was dealt with expertly and professionally.

  40. Mrs.Doreen Starritt says:

    Today is was in the Edinburgh store, the lady who helped me find what I was looking for took it to the till for me and the young man that was on the till were very helpful, polite and friendly


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.