JCPenney Customer Satisfaction Survey

www.JCPenney.com/Survey - JCPenney Customer Satisfaction Survey

JCPenney Customer Survey PrizeJ. C. Penney-Tag

  1. $500 JCPenney Gift Card Monthly

JCPenney Customer Survey Rules

  1. The Sweepstakes Period begins on the first day of every month and ends on the last day of every month.
  2. You do not need to make a purchase to enter or win.
  3. Access code is valid for 7 days beginning on the day it was received.
  4. Each household is limited to 1 entry per 7 days.
  5. Prizes are not transferable.
  6. There is no cash equivalent for Prize to be awarded.

JCPenney Customer Survey Entry

  1. You can visit the JCPenney survey official website and complete the survey.
  2. Mail-in Entry is another method. You need to print your first name, last name, address, phone number, email address and month/year of birth on a piece of paper and mail your entry in a stamped envelope to: jcpenney "Customer Satisfaction Survey" Sweepstakes Entry, P.O.Box 463, Lynbrook, NY 11563-0463.

JCPenney Customer Survey Step by Step Guide

  1. Log on to the JCPenney survey official website and enter the 22-digit access code on the front of your receipt and click the start button.
  2. Indicate your answers to all the questions regarding your visit  to JCPenney.
  3. Provide your contact information.

More Information about JCPenney
It is shopping time, and you can find the lowest prices of the fall at JCPenney. Like the $6.99 women's st. john's baby mocks, turtles and tees, $29.99 men's dockers signature khakis and $38.99 shoes from Nike, new balance and even more. There are even more 50% off kids ' Arizona tops, sleepwear and robes and diamond jewelry. As Surveybag always recommended, you should have a try with JCPenney rewards credit card, which gives you an extra 15% saving. JCPenney offers the following products and services: wedding + gift registry, measure + install service, Stonebridge Life Insurance Co., JCP salon, Sephora, jcp portraits, JCP optical, JCP afterschool and jodee. It's easy to apply for a JCPenney rewards credit card online and it only takes a couple of minutes to complete the process. If you prefer, you may visit any JCPenney store and apply for instant credit at any register or pick up an application, complete and mail it in. JCPenney card members enjoy:

  1. Exclusive savings throughout the year.
  2. Access to account information through the JCPenney rewards online credit center fraud protection, and more.

Visit www.JCPenney.com/Survey to take the JCPenney survey online.

About JCPenney Customer Satisfaction Surveywww.JCPenney.com/Survey - JCPenney Customer Satisfaction Survey
Survey website: www.JCPenney.com/Survey
Survey Incentive: $500 JCPenney Gift Card
Host website: www.smg.com
Marketing Support: SMG

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 3.2/5 (21 vote casts)

61 comments on “www.JCPenney.com/Survey - JCPenney Customer Satisfaction Survey

  1. Tiwana Wade says:

    Lori P was very nice good attitude had a great experience with this young lady and she does a wonderful job

  2. Joanne m. Baker says:

    Beverly was of big help and had a very personality

  3. dedoria jefferson says:

    tried to do survey for 10% off coupon but failed on computer my access code 191014012171713264

  4. Lina says:

    This “youth pro refugees” element is interesting. Is it because all those Sri Lankans look rather “hot”?If they’re &#h161;8ot‣, it’s probably because they’re deyhydrating. The youth vote may just be the youth vote.

  5. Joseph Fassman says:

    Neelam was very helpful in locating the items we desired.
    She also processed our receipt and order in a professional manner.

  6. laurence r. rosecrans says:

    purchased a samsonite tote, boarding bag today and sales gal, Carla, (St. Pete, Florida) was extremely helpful

  7. willie Gerecke says:

    Grace at the Flint store was so helpful. We ordered curtains online and received wrong ones twice but with a phone call to her she found what we needed put it aside for us and did it with a wonderful smile.

  8. Saundra Stepovich says:

    My husband and I received great personal service from Ivonne in men's clothing. We are elderly and she did a lot of walking and searching for us. Super employee.

  9. virginia poeplau says:

    Nov. 29,2014 I needed help with an item I couldn't find in the J.C. Penney store in Vincennes, Indiana store. A young man by the name of Josh was fantastic. He searched until he had an answer for me. While checking me out he helped me with some super coupon discounts! The employees in this particular store are really wonderful!

  10. Jerry fiorito says:

    Purchased two watches from Kelly at Northgate store, on 10/18/14 .She was working alone and was having to deal with several customers at once, plus people asking direction to escalator,etc.I did not make it any easier by having her change links in my watches.She kept all of us under control by frequent quips to all of us that kept us all satisfied, and always a smile. I am thinking of another watch as I write this.
    She could be management material.

  11. Jerry fiorito says:

    Had a great experience with Jovi in the men's department at Northgate on10/16/14. A complicated situation with returns and new purchase.She handled it with aplomb and a continuous smile.We both parted grinning and contented. If it had been a store that accepted tips, she would have received a large one from me.Great little gal!

  12. jesus says:

    When I entered the front doors of jcpenny's in Burlington cascade mall,in Washington .I was greeted right away by a cashier, nice , politely and help me with some questions about my card. I would like to thank you for the great people you have in that store. The cashier went out of her way to help, so , in enclose I purchased items just for that. Her name was'' Thelda''
    Thank you !! I will be shopping more often, now.

  13. mr farnum says:


  14. Juanita Livingston says:

    I visited JC Penney today (June 6, 2014). The checkout assoc. was pleasant, and I was very pleased with my purchases.

  15. rebecca lovelady says:

    hard to find someone to help you when you need too.

  16. Gary W. Odesse says:

    I purchased a pocketbook for my wife yesterday, from Kristin B. at the Steeplegate Mall in nh. Kristan was very bubbly, made us laugh and couldn't be more helpful. awesome experience !...:)

  17. Shirley Curtis says:

    Purchased a watch yesterday. Salesperson was very helpful and fitted it to my wrist expertly.

  18. Paula Schneider says:

    Purchased makeup yesterday and was served by Sylvie at Sephora. She was knowledgeable and fun to work with. if my budget allowed I'd have bought everything she showed me. She is manager material.

  19. Betty A McConnell says:

    I purchased Drapes at J.C.Penny's on March at Monroe La. The clerk Kimberly H. was very very helpful,kind sweet and I enjoyed having her help me. Will ask for her every time .

  20. Yvonne mark says:

    pleasant interaction with associate linda. She was very helpful, assisted me well and provided service with a smile.

  21. lou lacy says:

    i was @ the JCP store in Brighton mi looking for some bath towels i met this nice lady name Barb so i got them she was very helpful and she said she got these towels and really like them, and she is right i like them as well i like to think Barb for her help

  22. Elizabeth Priest says:

    The young lady that help me was extremely helpful providing the good old fashion Customer Service. Good job training your employees.

  23. Mary Brantley says:

    Sharion was very friendly and polite. She handled my transaction very efficiently.

  24. Linda says:

    Maria Elena at the JC Penney Hanford, Ca. store was very helpful and processed my return very quickly. She was friendly and made this a pleasurable experience. I would rate her a 10!

  25. mpingala says:

    The sales person at register was Peggy Shultz (Mokena Il) was very friendly and I have been at her register in the past.

  26. Lucille A. Shifton says:

    I returned a recent purchase and the clerk - Mark was very courteous and helpful/

  27. Georgie Arkwright says:

    I shop in Boardman Ohio and Monica at that store was so helpful and sweet..a 5 i would say

  28. Ernestina Rojas says:

    Una excelente tienda y muy satisfecha con la atención tanto como las personas de piso , como las cajeras, gracias por su comprensión y colaboración.

  29. Gayle Fessenden says:

    Your associates at the Woodland Mall, Grand Rapids, MI, are the best around! After working in customer service for many years, I am VERY aware of the importance of treating your customers well. I can choose to spend my money anywhere, but I haven chosen to spend it at JCPenney!

  30. phyllis schmidt says:

    Longmont,colorado store--angie,evelyn and norma were extremely helpful, pleasant and courteous. It was a joyful shopping experience. We have lost one of our department stores and it would be devastating if we also lost JCPenny. Please do not leave Longmont, Co

  31. Gerald Bone says:

    Jerianne was very nice and helpful with my purchase today at your store. Thank Her for me....

  32. Vera says:

    Sheba Highly was very helpfull person. She helped me to finde some product from Sephora store in Manhatan. She satisfyes customers.

  33. Ms.L Nova says:

    Linda Clark-3rd Floor Customer Service JCPennys store #1572 310) 390-8966 located at 6000 S. Hanum Ave.Culver City, Ca 90230 was great I explained that I did not have a printer at home and did not own a smartphone (as nowadays the economy is in a downturn), stores need not discriminate against customers who don't own printers or smartphones we need the sale coupon too! just as much as customers who own smartphones and printers, she helped me obtain the current coupon on Friday 12/27/13. Customer service has all but disappeared especially when clerks at a counters nowadays dismiss you by telling you to go look for something on the internet. Linda is the epitome of great old fashion Customer Service and most certainly deserves to be recognized. :)

  34. Diane Ruger says:

    Too few cashiers and associates; need a road map to find the department and merchandise...poor signage and poor organization! Because of these issues, it took me way too long to shop for what I wanted! Whomever it was that designed/redesigned store doesn't have a clue about (how especially woman),like to shop! Prices at Macy's for same stuff much lower than JCP. Many people complaining about store (same issues)! I left frustrated enough that I may not shop at JCP any more!

  35. Gladys Gonzalez says:

    Gary went above and beyond the call of duty.
    Thanks so much Gary!!

  36. Cecil G. Linton says:

    Beverly was extremely helpful

  37. michelle mikovsky says:

    I had just a short amount of time when I ran in to pick up my online order immediately found a clerk who was exremely helpful and kind. I had my order in less than 5 minutes

  38. Frances A. Day says:

    I purchased an electric blanket at Store #2990-0 and I failed to give my feedback to a very deserving person. I wanted you to pass the word along, even though it is late. Her name is Mary Jane and was a cashier in the back of the store around the kitchen products. She was able to help me with some certificates that I had and did not know exactly how to use them. Sounds dumb on my part but is true. Please tell her that I appreciated her help and she deserves more than a pat on the back. Thank you very much.

  39. Guidlin Pierre Louis says:

    JCP is not only the name but the service

  40. Diane Ruger says:

    I totally agree with this posting. I believe that JC Penney's stores will be putting themselves out of business. First redesign- failed! Second redesign- train wreck! Merchandise selection-poor, prices too high, Sorry, I can't think of anything that is positive about shopping JCP!


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.