»
Kiwibank Customer Survey

www.howarewegoing.co.nz - Kiwibank Customer Survey

Kiwibank Customer Survey PrizeKiwibank

  1. $500

Kiwibank Customer Survey Sweepstakes Rules

  1. The prize draw will take place in the first week of the following month and winners will be notified by phone or email.
  2. All reasonable attempts will be made to contact the winner, however if they cannot be contacted within 7 days of the prize draw, another winner will be drawn.

Kiwibank Customer Survey Usability Report

  1. PC/Notebook usability rating: 4/5. More than 10 steps, some open questions. You need to enter receipt information.
  2. Tablet usability rating: 3/5. Some open questions. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish

Kiwibank Customer Survey Entry

  1. Online. Customers can visit the survey online website to enter into this draw.

Kiwibank Customer Survey Step by Step Guide

  1. Visit Kiwibank Customer Survey official site to enter
  2. Please enter the entry code from your Survey Invite card
  3. Answer a few questions based on your own experience, such as "which did you use on your last visit", "which day of the week did you visit us"
  4. Leave your comments to help it do better
  5. Choose if you would like to be entered into the contest to receive a chance to win $500

More Information about Kiwibank 
Kiwibank Limited is a wholly owned subsidiary of the state-owned enterprise New Zealand Post Limited. Through Kiwibank, New Zealand Post provides banking services through its PostShops and joint venture Books & More and Papermate outlets throughout New Zealand.

About Kiwibank Customer Surveywww.howarewegoing.co.nz - Kiwibank Customer Survey
Survey Website: www.howarewegoing.co.nz
Survey Incentive: $500
Host Website: www.howarewegoing.co.nz
Marketing Support: Kiwibank

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.4/5 (69 vote casts)

216 comments on “www.howarewegoing.co.nz - Kiwibank Customer Survey”

  1. Jole says:
    January 31, 2018 at 1:20 am

    Genevieve at the Greymouth is lovely and very helpful Thankyou

  2. Lynn White says:
    January 14, 2018 at 2:21 pm

    Fiona was so cheerful, big beaming smile, and was so helpful and informative. It was nice to use the NZ Post service. Thanks Fiona, you really made my day.

  3. Carol Meikle QSM says:
    October 22, 2017 at 6:35 pm

    I can truly say that I enjoy going into Moray Place Dunedin Kiwi Bank, staff are always cheerful, efficient and go out of their way to assist in the best way that is possible for the customer.
    This approach is seldom experienced in the service sector.

    Management please show that YOU CARE and that your STAFF DOES MATTER, by surprising them sometime with a yummy morning or afternoon tea, who knows I just may join you and bring along cream picklets to show that I CARE also.

    Sincerely
    Carol Meikle QSM
    114 Aramoana Rd
    Deborah Bay
    Port Chalmeers
    03-472-8235

  4. jonathan mckee says:
    June 12, 2017 at 1:48 am

    very please

  5. jonathan says:
    June 12, 2017 at 1:46 am

    I please please to get help with my accounts to as they were all mess up and they help me with it and now I fill control all of my accounts thank you guys

  6. Deirdre Wilson says:
    May 30, 2017 at 4:31 pm

    Very pleasant attention from Dave...All good

  7. XRumerTest says:
    March 24, 2017 at 9:11 pm

    Hello. And Bye.

  8. Manu Karna Barun says:
    March 24, 2017 at 4:37 pm

    I can't access through given entry code.As it seems wrong by your system.can u give me new entry code please.

  9. Anthony Powell says:
    February 20, 2017 at 10:50 pm

    Visited Kiwi Bank/NZ Post at Restart Mall in Christchurch last December to send a gift of money to friends in PNG. I was served by Evana who could not do enough to help me. With her open friendliness and superb customer service skills it was a pleasure to be served by her.

  10. Leigh lewis says:
    February 16, 2017 at 2:47 pm

    I was so amazed at great communication skills served by Lynne at Rotorua branch yesterday made you feel welcome nothing was too much for her. a great team member i would recommend kiwibank to others anyday.

  11. Wendy Joseph says:
    February 1, 2017 at 9:52 pm

    Very pleasant and helpful.
    Thanks Carolyn Levin

  12. Ray Gaffaney says:
    January 16, 2017 at 12:37 am

    very helpful pleasant at New Plymouth Branch

  13. Jaun Kieser says:
    January 6, 2017 at 5:00 pm

    Thank you for excellent customer service .

  14. maria says:
    December 9, 2016 at 3:34 am

    Nelvin good excellent customer service smile to customer and clear communication

  15. mariah pakinga says:
    November 30, 2016 at 2:11 am

    lovely workers, helpful as. I would really recommend this bank.

  16. Kelly Ellis says:
    November 27, 2016 at 2:23 pm

    Always pleasant to deal with, even at this busy time of the year!!!

  17. Margaret Atkins says:
    November 4, 2016 at 3:07 pm

    I have been a customer for many years. the staff are always very helpful. I have got an entry code but I don't know where to put it? It is 1107006307. Many thanks. Margaret Atkins

  18. Alexis Rubio says:
    October 25, 2016 at 5:14 pm

    LONELLA, WAS VERY CLEAR TO EXPLAIN ME HOW TO PAY MY CRÉDIT CARD FAST... THANKS A LOT

  19. delilah fuertes says:
    October 24, 2016 at 1:57 am

    good customer service, always have an answer and offers other options if mine wouldn't work.

  20. Marilyn Wilson says:
    October 11, 2016 at 12:48 am

    I have been a customer with the Kaiapoi Post and Kiwi Bank for a number of years.
    And find the staff very plesant to deal with.My Husband for the first time in 20years
    went and had to post important documents,He was given all the support to send, even did a tracking upgrade.Now that is amazing.Thank you NZPost.He will definatly return.

  21. Rachel says:
    October 3, 2016 at 8:33 pm

    Im so tired after moving house and putting two caravans on the road. First to the postshop and then found out Id left my cards at home. Droveback as needed the registration for a caravan. Then the counter lady Jacqui asked me if I already had the registration because it was issued. I didnt know so she printed it off for me instead of driving the whole way home to check again. Only cost 4 bucks, rather that than being a possum on the road today.

  22. john says:
    September 19, 2016 at 6:05 pm

    Since moving to kiwi bank in j'ville i have had nothing but brilliant service from everyone ,especially Kristal. Nothing had been too much trouble and believe me i'm not the easiest customer. thanks for dealing with me always with a smile. j

  23. Clair Haringa says:
    August 24, 2016 at 2:00 pm

    On a recent visit (last Friday 19 August 2016) I visited the Post Shop to renew my registration for my car. Gavin served me at the counter. He was most helpful, courteous and efficient in carrying out my request. It is lovely to see a friendly face when you go to the counter to be served.

    Thanks again you all do a great job

    Clair

  24. maneesh says:
    August 12, 2016 at 2:52 pm

    good service

  25. maneesh says:
    August 12, 2016 at 2:52 pm

    outstanding service,very kind talking

  26. Val Bailey says:
    August 8, 2016 at 6:34 pm

    Tried to complete your survey but the system went into a loop and wouldn't complete. Shame, because I had some nice things to say, and now I've lost my chance in the draw!

  27. Kevin Straka says:
    July 20, 2016 at 6:48 pm

    Every time we go to Kiwi Bank in Orewa, we ask to deal with Samantha Lawson.
    She is awesome!
    She always is very welcoming and friendly, very knowledgeable about what ever we ask of her and always has a big smile and can do attitude.
    Well done Kiwi Bank!

  28. malcolm says:
    July 11, 2016 at 2:50 pm

    All ways good.

  29. CETan says:
    July 11, 2016 at 12:44 pm

    Just to say that Katherine at the Howick Branch is the go to person I want to do my banking. She's friendly, helpful and efficient. She is such an asset to Kiwibank

  30. Jane Craighead says:
    June 22, 2016 at 5:19 pm

    Katrina was very pleasant with a welcoming smile.

  31. Sue Gill says:
    May 8, 2016 at 6:05 pm

    It is a pleasure to be greeted by helpful friendly staff

  32. Jean Thompson says:
    May 2, 2016 at 4:06 pm

    I'm very happy with Kiwibank and, in particular, with the easy to use internet banking service.

  33. Connie says:
    April 24, 2016 at 5:00 pm

    Como dizia um sábio da bola, prognósticos só depois do jogo. Ganhou a segunda esuaopleçãc, claro. Mas o homem infalível sabe o que faz: mais vale interromper agora as férias, descendo do coqueiro a que terá trepado (arrisco-me a especular), do que a maçada de ter de ouvir o parlamento e o governo sempre que decida dissolver a assembleia legislativa das colónias.

  34. GREG ARTHUR says:
    April 13, 2016 at 2:16 pm

    Kiwi Bank staff have been very friendly and always helpful.

  35. RICHARD WATSON says:
    April 12, 2016 at 8:31 pm

    KIWI BANK IS NEW ZEALAND OWNED

  36. kit Thom says:
    April 12, 2016 at 11:48 am

    Browns Bay branch. Open and attractive. Quick wit and instant lost card replacement solution. Need to bring ATM closer. Green is a good logo colour. Entry code 1282311905.

  37. kit Thom says:
    April 12, 2016 at 11:42 am

    Open and inviting. Quick wit and instant lost card solution.Need to bring ATM closer. Green is a good colour.

  38. Patrick ulberg says:
    April 10, 2016 at 11:38 pm

    i am very satisfied of kiwibank in Birkenhead great service from all the staff

  39. Margaret says:
    April 9, 2016 at 11:54 pm

    Kathryn From the Levin branch, she was very helpful, made sure my parcel to Australia was secured well with cello tape. Kathryn was well mannered, a pleasure to be served by her.

  40. carol duncan says:
    April 3, 2016 at 6:50 pm

    Phil at your Featherston Street Branch was very friendly and helpful. Nice guy :-)

X

After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.

X

Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1）You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.