Kiwibank Customer Survey

www.howarewegoing.co.nz - Kiwibank Customer Survey

Kiwibank Customer Survey PrizeKiwibank

  1. $500

Kiwibank Customer Survey Sweepstakes Rules

  1. The prize draw will take place in the first week of the following month and winners will be notified by phone or email.
  2. All reasonable attempts will be made to contact the winner, however if they cannot be contacted within 7 days of the prize draw, another winner will be drawn.

Kiwibank Customer Survey Usability Report

  1. PC/Notebook usability rating: 4/5. More than 10 steps, some open questions. You need to enter receipt information.
  2. Tablet usability rating: 3/5. Some open questions. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish

Kiwibank Customer Survey Entry

  1. Online. Customers can visit the survey online website to enter into this draw.

Kiwibank Customer Survey Step by Step Guide

  1. Visit Kiwibank Customer Survey official site to enter
  2. Please enter the entry code from your Survey Invite card
  3. Answer a few questions based on your own experience, such as "which did you use on your last visit", "which day of the week did you visit us"
  4. Leave your comments to help it do better
  5. Choose if you would like to be entered into the contest to receive a chance to win $500

More Information about Kiwibank 
Kiwibank Limited is a wholly owned subsidiary of the state-owned enterprise New Zealand Post Limited. Through Kiwibank, New Zealand Post provides banking services through its PostShops and joint venture Books & More and Papermate outlets throughout New Zealand.

About Kiwibank Customer Surveywww.howarewegoing.co.nz - Kiwibank Customer Survey
Survey Website: www.howarewegoing.co.nz
Survey Incentive: $500
Host Website: www.howarewegoing.co.nz
Marketing Support: Kiwibank

How does the service help you?
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 4.4/5 (69 vote casts)

216 comments on “www.howarewegoing.co.nz - Kiwibank Customer Survey

  1. Jole says:

    Genevieve at the Greymouth is lovely and very helpful Thankyou

  2. Lynn White says:

    Fiona was so cheerful, big beaming smile, and was so helpful and informative. It was nice to use the NZ Post service. Thanks Fiona, you really made my day.

  3. Carol Meikle QSM says:

    I can truly say that I enjoy going into Moray Place Dunedin Kiwi Bank, staff are always cheerful, efficient and go out of their way to assist in the best way that is possible for the customer.
    This approach is seldom experienced in the service sector.

    Management please show that YOU CARE and that your STAFF DOES MATTER, by surprising them sometime with a yummy morning or afternoon tea, who knows I just may join you and bring along cream picklets to show that I CARE also.

    Carol Meikle QSM
    114 Aramoana Rd
    Deborah Bay
    Port Chalmeers

  4. jonathan mckee says:

    very please

  5. jonathan says:

    I please please to get help with my accounts to as they were all mess up and they help me with it and now I fill control all of my accounts thank you guys

  6. Deirdre Wilson says:

    Very pleasant attention from Dave...All good

  7. XRumerTest says:

    Hello. And Bye.

  8. Manu Karna Barun says:

    I can't access through given entry code.As it seems wrong by your system.can u give me new entry code please.

  9. Anthony Powell says:

    Visited Kiwi Bank/NZ Post at Restart Mall in Christchurch last December to send a gift of money to friends in PNG. I was served by Evana who could not do enough to help me. With her open friendliness and superb customer service skills it was a pleasure to be served by her.

  10. Leigh lewis says:

    I was so amazed at great communication skills served by Lynne at Rotorua branch yesterday made you feel welcome nothing was too much for her. a great team member i would recommend kiwibank to others anyday.

  11. Wendy Joseph says:

    Very pleasant and helpful.
    Thanks Carolyn Levin

  12. Ray Gaffaney says:

    very helpful pleasant at New Plymouth Branch

  13. Jaun Kieser says:

    Thank you for excellent customer service .

  14. maria says:

    Nelvin good excellent customer service smile to customer and clear communication

  15. mariah pakinga says:

    lovely workers, helpful as. I would really recommend this bank.

  16. Kelly Ellis says:

    Always pleasant to deal with, even at this busy time of the year!!!

  17. Margaret Atkins says:

    I have been a customer for many years. the staff are always very helpful. I have got an entry code but I don't know where to put it? It is 1107006307. Many thanks. Margaret Atkins

  18. Alexis Rubio says:


  19. delilah fuertes says:

    good customer service, always have an answer and offers other options if mine wouldn't work.

  20. Marilyn Wilson says:

    I have been a customer with the Kaiapoi Post and Kiwi Bank for a number of years.
    And find the staff very plesant to deal with.My Husband for the first time in 20years
    went and had to post important documents,He was given all the support to send, even did a tracking upgrade.Now that is amazing.Thank you NZPost.He will definatly return.

  21. Rachel says:

    Im so tired after moving house and putting two caravans on the road. First to the postshop and then found out Id left my cards at home. Droveback as needed the registration for a caravan. Then the counter lady Jacqui asked me if I already had the registration because it was issued. I didnt know so she printed it off for me instead of driving the whole way home to check again. Only cost 4 bucks, rather that than being a possum on the road today.

  22. john says:

    Since moving to kiwi bank in j'ville i have had nothing but brilliant service from everyone ,especially Kristal. Nothing had been too much trouble and believe me i'm not the easiest customer. thanks for dealing with me always with a smile. j

  23. Clair Haringa says:

    On a recent visit (last Friday 19 August 2016) I visited the Post Shop to renew my registration for my car. Gavin served me at the counter. He was most helpful, courteous and efficient in carrying out my request. It is lovely to see a friendly face when you go to the counter to be served.

    Thanks again you all do a great job


  24. maneesh says:

    good service

  25. maneesh says:

    outstanding service,very kind talking

  26. Val Bailey says:

    Tried to complete your survey but the system went into a loop and wouldn't complete. Shame, because I had some nice things to say, and now I've lost my chance in the draw!

  27. Kevin Straka says:

    Every time we go to Kiwi Bank in Orewa, we ask to deal with Samantha Lawson.
    She is awesome!
    She always is very welcoming and friendly, very knowledgeable about what ever we ask of her and always has a big smile and can do attitude.
    Well done Kiwi Bank!

  28. malcolm says:

    All ways good.

  29. CETan says:

    Just to say that Katherine at the Howick Branch is the go to person I want to do my banking. She's friendly, helpful and efficient. She is such an asset to Kiwibank

  30. Jane Craighead says:

    Katrina was very pleasant with a welcoming smile.

  31. Sue Gill says:

    It is a pleasure to be greeted by helpful friendly staff

  32. Jean Thompson says:

    I'm very happy with Kiwibank and, in particular, with the easy to use internet banking service.

  33. Connie says:

    Como dizia um sábio da bola, prognósticos só depois do jogo. Ganhou a segunda esuaopleçãc, claro. Mas o homem infalível sabe o que faz: mais vale interromper agora as férias, descendo do coqueiro a que terá trepado (arrisco-me a especular), do que a maçada de ter de ouvir o parlamento e o governo sempre que decida dissolver a assembleia legislativa das colónias.

  34. GREG ARTHUR says:

    Kiwi Bank staff have been very friendly and always helpful.

  35. RICHARD WATSON says:


  36. kit Thom says:

    Browns Bay branch. Open and attractive. Quick wit and instant lost card replacement solution. Need to bring ATM closer. Green is a good logo colour. Entry code 1282311905.

  37. kit Thom says:

    Open and inviting. Quick wit and instant lost card solution.Need to bring ATM closer. Green is a good colour.

  38. Patrick ulberg says:

    i am very satisfied of kiwibank in Birkenhead great service from all the staff

  39. Margaret says:

    Kathryn From the Levin branch, she was very helpful, made sure my parcel to Australia was secured well with cello tape. Kathryn was well mannered, a pleasure to be served by her.

  40. carol duncan says:

    Phil at your Featherston Street Branch was very friendly and helpful. Nice guy :-)


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

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Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

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1.Why can’t I log on to the survey website?

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