FedEx Office Customer Survey

www.fedex.com/welisten - FedEx Office Customer Survey

FedEx Office Customer Survey OfferFedEx Office

  1. $5 off purchase of $25 or more on next visit

FedEx Office Customer Survey Usability Report

  1. PC/Notebook usability rating: 4/5. About 5 minutes to finish, 1 open question, need receipt.
  2. Tablet usability rating: 3/5. No mobile page for Tablet. No need to enter personal information.
  3. Smartphone usability rating: 2/5. No mobile page for smartphones. You can still finish FedEx Office Customer Survey via smartphone, it may take more than 5 minutes to finish.

FedEx Office Customer Survey Step by Step Guide

  1. Choose the language you prefer to take this survey
  2. Select answers to questions "What type of service did you require during this visit?", "Do you have your receipt from your transaction?"
  3. Enter the transaction number found on your receipt
  4. Select date and time of purchase on your receipt
  5. Select answer to question "Which one of the following best describes your order?"
  6. Rate your satisfaction in the areas like "Overall satisfaction with your visit", "Knowledge of the team member " based on your visit
  7. Select the likelihood that you will return to any FedEx Office location again, recommend FedEx Office to your friends and colleagues
  8. Answer the open question about your visit
  9. Select answers to questions like "Which best describes the reason for this purchase? ", "How frequently do you visit FedEx Office for your business or personal projects? "
  10. Select your gender and age
  11. Print the page to redeem

FedEx Office Customer Satisfaction Survey Video
If you have any problem or difficulty to finish FedEx Office online customer satisfaction survey, refer to the following survey video recorded editorial team. You can also find those related questions and answers related to FedEx Office customer survey in this article.

More Information about FedEx Office
FedEx Office (FedEx Office Print & Ship Services, Inc., formerly FedEx Kinko's, and earlier simply Kinko's) is a chain of stores that provide a retail outlet for FedEx Express and FedEx Ground (including Home Delivery) shipping, as well as printing, copying, and binding services. Unlike its main competitor, The UPS Store, all FedEx Office stores are corporate-owned.

Besides traditional full-service copy and print shop services, all stores also provide a number of self-service features: color and monochrome photocopiers, fax machines, digital photo printer kiosks, and several desktop computer rentals, of which one always has an image scanner and some design software (mainly Adobe Systems applications) installed. The computers available for rental are connected to at least one color and one monochrome laser printer (some newer stores have only a color printer but charge less for monochrome prints). The stores also offer a selection of office supplies and business books for retail purchase.

About FedEx Office Customer Surveywww.fedex.com/welisten - FedEx Office Customer Survey
Survey Website: www.fedex.com/welisten
Survey Incentive: $5 off purchase of $25 or more
Host Website: www.mindshare.com
Marketing Support: Mindshare

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Rating: 3.2/5 (115 vote casts)

1,263 comments on “www.fedex.com/welisten - FedEx Office Customer Survey

  1. Thomas Sleasman says:

    I used the FedEx Office location in the San Diego Convention Center during a very busy trade show for some data sheet printing. I want to elevate Phil in this office! He was a great person to work with, flexible and patient with me. He made sure the work was professional, value priced and ready when expected. The added value was that the printing I needed is for a show the following week so, I was able to print, pack and ship to that show from this single location. Perfect.

  2. Johannah Stern says:

    Store # 0504 Location code GSXKO

    I use a Fed Ex near me in Greensboro NC. Nesha, who helps me, is always pleasant, knowledgable and very efficient. She has great ideas! Everyone in this office is happy and available for assistance. I appreciate my local Fed Ex Store!

  3. Antonia Matthew says:

    I went to the FedEx in Bloomington on 3rd street and Sherrie was particularly helpful

  4. Lemeh says:

    CENTER # 3007
    I always come into this FEDEX location because the employees there are so kind and remember my name. However, today I had to ship a package back that I received from FEDEX. Crystal, the manager on duty whom I've never seen before yesterday approached me for help. Told me there was nothing she could do for me. The reason she said that was because my box had a hole in it. I received the box delivered from FEDEX with a hole. She informed me that I either have to have my company send me a new box, I pay for one in the store, or I have my own and come back to the store. As a customer I do not feel that I should be required to replace a damaged box that I received from FEDEX. If I cannot send a damaged box then FEDEX should be required to not deliver a damaged box to the customer. Common courtesy should make the manager Crystal replace a box that was damaged by the shipping company FEDEX. Crystal did a poor job representing FEDEX or what I know to be true of that location. I will call FEDEX to get the process of how they do business regarding damaged boxes by the delivery driver.

  5. Michael says:

    I visited FedEx office location code" POCK" at City of Industry, CA. The staffs are knowledgeable and friendly. They do a fantastic job to help me ship out my packages everyday.

    I would like thanks Dani. She has great positive working attitude. Every time, I go to store, she always help me to get what I need and handle my packages as soon as possible with smiling face. So, I do not have to spend a lot of time on shipment processing.

    It has been a pleasure dealing with Her. Dani, Thank you very much. Keep going.

  6. john rademaker says:

    I was served today by Tien at the Emeryville, CA store.
    The transaction was a simple letter, but she was so upbeat, helpful and professional I decided I should express my appreciation.
    Tien, you made my simple transaction a delight. Thanks for your great attitude!

  7. Amy says:

    Store # 0486 - Shanna and Adam helped me with a very important project of putting together prayer cards for my father who passed away recently. They were very professional, enthusiastic and very patient while I had to make up my mind. Thank you both!

  8. Earlean Brown says:

    Great service today from Luis E. I will go back because he was so helpful... Thank You Luis E

  9. Keith Kriedeman says:

    This is my preferred FedEx Office location #1627 location code PNVKN. Jenifer is great! She is very knowledgeable & friendly. She gets the customers in & out like clock work. All the people at this location are really great and are dedicated to their job. Customer satisfaction is #1 to them and it shows.

  10. Lynda Petrossian says:

    I go to the store on High Ridge quite often and the people that work there are GREAT! They are knowledgeable, patient and friendly. The services there have been such a big help for me.

  11. karen a baker says:

    Excellent customer service - location # ZSYKE - center #5599. Cannot say enough great things about the guys and gals who work at this location - they love what they do and it shows.
    Sadly, trying to actually get to the survey part of this page is too difficult with all the ads...REALLY???????????? I will call the 1-800 number instead of downloading a bunch of crap!

  12. lucius says:

    excellent service. No room for inprovement

  13. Ozzie Francev says:

    Just returned from center#2079 location codeJDYKS in whittier,ca. I am a senor citizen and needed some papers scaned and e-mailed. Ruben who helped me went over and above his duties to make sure everything was complete. This youngman deserves a RAISE & PROMOTION! When things did"nt go as expected, he took it upon himself to make sure it was done completely. Hats off to Fedex for hiring such competant employees! A customer for life for sure! Thanks to Ruben. Sincerely, Ozzie Francev.

  14. Grace C. says:

    Two employees, Evans & Neffy, at the Deerfield Beach, FL FedEx office site (Center #:1537/ Location Code: TNTK) did a fantastic job of helping me solve a dilemma of shipping a large mat that was slightly too big for the package I brought with me. Evans recommended a 11 x 11 x 11 box to cover the top part that was sticking out of the container and then Neffy taped it very securely around it so that it would stay in place. Great creative thinking and team work! Hope they get some kudos at their office and from FedEx HQ!

  15. Diane Luebke says:

    In June 2017 at the Camarillo Fed Ex store (Center Number 4297), Maricruz provided superior service. Our family was relocating from Camarillo to Escondido. We found out late in the day that some critical documents needed to close escrow on our home in Escondido had not been provided. I rushed into the Fed Ex store in a panic. Maricruz checked the time and then sprung into action helping me get the package out that day. She was very calm as we worked through the process. Maricruz saved our family from an escrow close delay that would have been costly and extremely stressful. Thank you for her great service!

  16. JM says:

    I tried to take this survey but the references to PDF were not something I wanted to pursue out of caution.
    My experience with Randy in the Vestal NY store was very good.

  17. Tim says:

    I would be happy to complete a survey as I had a very good experience with your company.
    However, I have had bad experiences downloading things of the internet. Once,
    even a good company had a back door to a download that changed my internet browser. So, If you can put up a survey that does not require me to download something I will be happy to participate.

  18. Bill jons says:

    A rip off they sell you a box when you don't near one too big sow they put paper to make your box fit sad your box esent strong enough ups used it it was strong enough for thin they make mor Harvey to get mor money

  19. Karl D jackson says:

    Great service and help from Elisa at Brookfield store WI.

  20. W.W.Smith says:

    Received EXCELLENT service from Kyle M. in your Spokane, WA (down-town) location. He was efficient, and expert. He offered additional service, if, in my project process, I needed anything. I did. He was professional, helpful, and tech. capable, much beyond many we've worked with. He was quick at check-out, as well. A+ and a Gold Star to Kyle M., perhaps bracing for tax season?....probably always on top of things. Will return to this location. Kyle is a superb representative for the service that many have come to expect from FEDEX.

  21. joseph potozkin says:

    jacari took his time with me,an old man, and was very patient and helpful. I can only give him my highest praise

  22. peter r scherer says:

    I want to commend Mr. UddHab from the usa4429 office for outstanding effective and courteous service. Mr. UddHab has impressed me on previous occasions with his willingness, and ability, to go the extra mile in helping me. It has been a pleasure dealing with him.

  23. Alonzo says:

    Patricia was awesome. She helped my family In a time of need with doing copies and booklets for a service out family is having. She helped us knowing we were in a time crunch and making sure my mom was helped

  24. robin says:

    kevin at fillmore street is tha ''man' spent extra time w/ me to get my e-ticket printed...my printer on blink....friendly and knowledgable kid!!..i'll be back..peace..R

  25. JackEger says:

    I go to your facility ,1432 , in Mount Laurel NJ on a regular basis . Your staff is very responsive and knows all of your capabilities well .
    Catherine has been a great help to me on many varied requests . She is a credit to your company
    Jack Eger

  26. Carl King says:

    Rafael at #0264 NYCKK was extremely helpful.
    He even pointed out a typo before printing.
    Best customer experience ever!

  27. Kenneth Davis says:

    I visited Center number1912. They were phenomenal. Erik was polite and attentive to my request. I gave him minimum instructions, but he brought my idea to life by adding his touch! I was totally satisfied with the customer service and work! Excellent job!!


  28. Irene says:

    I visited center UIZKS-on Van Dyke in Sterling Heights, Michigan and a wonderful, helpful, personable and knowledgeable young man by the name of Benjamin helped me mail four very large boxes to my grandchildren with all of their Christmas presents they received from our whole family upon their visit to Michigan. He was great and made everything very easy. Thank you FedEx for hiring such great employees.
    p.s. I visit often to send packages to my grandchildren and have never been disappointed with your service.

  29. Angela Bassham says:

    I visited center 0438 ABQKO, 2400 Louisiana location in Albuquerque New Mexico, Melody helped me she was super amazing made my visit so easy and was more then helpful . I so appreciated having such a knowledgeable friendly person to help me who went way above and beyond. Thanks fed ex offices .

  30. lou bialy says:

    The San Rafael team, Center 5178 location Code: SRFKC; and in particular, Hari have been very helpful and efficient throughout the year. Hari has given positive input on both shipping and printing applications. The web-site is not giving me a way to do the ratings, but I would give top ratings in all categories for Hari and for the San Rafael team.

  31. lou bialy says:

    This site is totally USELESS and a waste of my time! Clicking the get started button gives instruction " Press run button". There is NO run button!!
    If FEDEX is looking for feedback, it should be made easy! This is a real downer!

  32. ashiq s ali says:

    very good servies

  33. Tyler Johnson says:

    The San Rafael Team (code 5143) on Thursday afternoon: Susan, Annabel, Adam, Muriel, Pat and Nafesah work well together. They helped me to expedite a second revision of a poster we need to post annually for our department. Their patience and understanding of what's needed in terms of quality to showcase our work effectively was much appreciated in terms of HOW to print it properly. I enjoyed working with them and their feedback
    Tyler J

  34. Mary Horn says:

    I came to the store early on Monday morning because I understood it would be a very busy day and I needed to ship a package to my niece in Florida. I was happy I got there early because it only took a few minutes to get my package sent off and I was on my way home. Thanks to the assistance of the associate it the store, I didn't have any problems at all.

  35. lee hummer says:

    Lili Lozo, manage at 2300 Clarendon Blvd. Arlington VA is friendly, keeps the store neat and clean!

    Lee Hummer

  36. Hans Steiner says:

    I had Montee help me at the center number 5101; location code PAOK. on 12/12 and 12/14.
    He was friendly, extremely helpful with a complicated copying and PDF job.
    I returned for another job and he was again excellent, going above and beyond.
    Employees like him certainly will keep me coming back for more!

    Hans Steiner, MD, Professor of Psychiatry, Stanford School of Medicine. Cell: 650-303-2638

  37. Anne says:

    I would like to compliment Linette at the Spring Garden, Philadelphia, PA Kinkos. She was great in helping me get my project done properly. She took time to help me make sure it was perfect. She was pleasant and efficient as well. You are fortunate to have Linette on the staff at Kinkos #1217.

  38. Roxanne Lindsay says:

    On 12/12/2017 at the San Ramon store, I was helped by Michael with a printing job. He cleaned up a couple of my mistakes and made the entire process very easy. As much as I have used the store in the past, this was exceptional as the program he printed was very important to me. I hope my comments/accolades reach the right people. - Roxanne


    I've gotten great service at all FedEx locations I've dealt with, but none better than the experience I had today at 1220. I was shipping a package to Mexico which requires some extra attention because it is, well, Mexico. Paul explained why a recent package never reached its destination (no used clothing or shoes get by customs in Mexico). This is to help protect the local economy, so the recipient will likely buy those same products new in Mexico. Now I know. Anyway, Paul, along with Ashlyn, could not have possibly been more help - repackaging in a FedEx box so as not to raise a red flag with customs and assuring hat I got the lowest price. I understand 1220 is in the Top Ten of shipping sites in the country and it is easy to see why. Paul sets the tone for the store and everyone there appears to feed off it - a great vibe. Would go out of my way to do business there again.


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.