USPS Customer Satisfaction Survey

www.postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveywww.postalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: www.postalexperience.com/pos or www.postalexperience.com/sb or www.postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: www.postalexperience.com/pos
Marketing Support: USPS

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Rating: 3/5 (239 vote casts)

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297 comments on “www.postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. scott says:

    the Susquehanna, pa post office is the worst post office I have ever seen. mail is delivered to the wrong addresses numerous times. mail is NEVER held as directed when the form is submitted. complaints are never corrected nor are phone calls returned as requested. please, the next time you close post offices please put this one at the top of the list.

  2. Jean Townsend says:

    I received excellent service on 7/18/2017 and really appreciate the kindness shown to me

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  4. Hazel Gonzalez says:

    I fully appreciate the care and concern the postal service employees in this area have shown me.

  5. Catherine says:

    I left an envelope with $5.00 in our rural mail box to be mailed to the IRS Cincinnati Oh. I waited 2 weeks for a receipt and what was left of my $5. I never received anything. The answer I got was that I'm sorry, but my substitute said she put it in your mailbox. Where is it? No receipt, no change, I don't even know if the envelope was mailed to the IRS.

  6. Connie Markendorf says:

    My experience at the Dothan Post Office (379 N. Oates St.) was excellent. Your clerk, Shane (#10) is always so very helpful and polite. Receipt shows 7/19/2017, 10:34 a.m., number is 840-53500417-2-2218558-2.

  7. Elsie Andrews says:

    Todd and Deneise
    Jul.18, 2017

    I've had two Spine Surgeries late June and still under rehab. The Rock Hill, SC, Ebenezer Post Office has saved my rehab!! They are Superior when it comes to helping customers!! Todd and Deneise have removed my worries about my mail, that is wonderful for USPS. Thank you so much for providing such an outstanding Post Office, Ebenezer, Rock Hill, SC

  8. Charles B. Waugh says:

    Went to the Bothell, WA 98021 post office to mail an envelope of papers. Attendant was polite, happy and even joked around with me. Service was fast and pleasant. Felt better when I left.

  9. Frank Locastro says:

    Haworth, NJ Post Office Offers Outstanding Service. I am treated with respect,and made to feel like a very special customer. I mail on average 300 to 400 Media Mail Packages per year. Both Don and Steve are a great credit to the USPS. This is the reason -I travel to a neighboring town for their great Service.

  10. Vita says:

    Great service @ Rock Hill NY facility...
    Bill # 840-51050350-1-721222-2
    Clerk: 07

  11. Natalia Blondet says:

    Our daughter is in the Air Force boot camp. Lately, I am in the Fishers Post Office a lot. I have needed a lot of help with packages and sending letters. They have all been very helpful and kind.
    On July 11th, I was in the Post Office again sending my daughter a birthday card that needed extra stamps. As I was waiting in line, a mom and her daughter needed help. The mom brought her daughter to help translate. I remember being in those shoes. The postal worker was very kind, patient and understanding. It was a treat to see her interact with such kindness to do their job. In all my visits(which again has been a lot), they have been consistent in kindness, guidance and efficiency. I'm sure they have their hard days but I am grateful for them.
    Fishers Post Office, thank you!

  12. joan hoffman says:

    Friday 7/7/2017 I sent five(5) envelopes to various locations certified and was told I could see signatures on the computer. I have not seen signatures but three indicate they were delivered. Two going to Chicago indicate they were suppose to be delivered Monday but it does not show they were delivered. What happen to these two. Numbers 70162710000068404691 and 70162710000068404646. I would appreciate an answer and where do I find the signatures? It is important infomation due to a death.

  13. Maryann Greco says:

    I am always pleased and completely satisfied at the Apalachin post office. The staff is outstanding as well as professional. And friendly.

  14. Jeri says:

    Lorna - Clerk : 15 at Coco River at 1130 Creekside Parkway, Naples Fl. is fantastic in
    her job and as a person. She is always cheerful and helpful.

    Thank you Lorna

  15. Margot Quinn says:

    Just a note to RAVE about a DELIGHTFUL, helpful kind woman by the name of Sandra Sanders.
    Sandra helped me this morning to RUSH a 65th Birthday letter to my oldest daughter...hoping to have it in Rowayton Connecticut in time for her July 8th birthday.
    Sandra is in your "HOPI STATION" office , Scottsdale AZ. and I found her to be VERY NICE!

  16. Claudia Kirkpatrick says:

    As always in the Post Office in the Oakland section of Pittsburgh, she was very helpful, especially on how I should ship the packages I had brought, which were different kinds of packaging. Very patient with me, so that I learned how to ship the different items well.

  17. Raimar Vogelsang says:

    Oradell PO 6/30/17 1:05 pm
    Bill # 840-50700238-2-1108125-2
    Clerk: 03
    Always a very helpful and friendly lady to provide great service, just like her male colleague at the other counter.
    Hope I posted this correctly

  18. Douglas Williams says:

    It's always a pleasure to go to our Lana’i City, Hi. Post Office.
    No long lines because the employees process each customer quickly with a positive attitude and lots of smiles.
    It's a small community and they greet you by name when you get to the counter.
    Lucky we live on Lana’i.

  19. Allison says:

    I was in the winder ga location with my 3 kids. We stood in line and Waited for 15 minutes before being called next. After waiting the older black lady called me over to her counter. I showed her my package and all she said was you need to buy tape to close your box with an attitude or pay more and I will tape it. Wether or not thats true i dont think an attitude is necessary. I have been in before and people were more than helpful and kind and took there time with me. I left with my three kids to find tape to seal it up and came back in to see her with smerk and laughed that i was back. A younger black girl was more than helpful with me the second time around. Honestly the rude lady could have give me a small piece of tape to close my small box especially seeing i had my hands full already with an infant on my arm and two other kids to bring in. I to work in the customer service industry and kindness goes a long way. She was extremely rude and unhelpful. I spoke with my mom about this and she said her friend also has a problem with this same lady. Im sorry i wish i had her name. Shes in her 50s/60s with short black hair and is heavy set. A person like this needs training or a different job. I will no longer be back tho the winder location.

  20. Jane Conaway says:

    i MAILED A PACKAGE LAST WEEK,SIGNATURE --THE vIRGINIA MN post office never scanned it--said sometimes they just put it in the box going to Duluth if the truck carrying it is leaving soon.SO somewhere it got lost and cannot be recovered--Envelope was sealed very good-no chance of anything falling out---Lost $170 --which was very hard for us to lose. Jane Conaway


    6/26/2017: where do I put the pin number??

  22. joey says:

    I was helped by SHUKYU, at the Buena Park Post Office on La Palma where I purchased PRIORITY STAMPS. Shukyu, went out of her way to locate these stamps, from her co-workers. I believe Shukyu was kind and professional, who helped me with a smile on her face. Excellent Customer Service.

  23. james Hollomon iii says:

    I learn new stuft in new things in new ways in get along with others as well in there are good worker in good helper all as well in I like to come back again with in A good company in cooroperate with in a good company in self control in understanding different things very well very good in iI like to come back to the company in come clean in have faith in prayer very good very well thank you

  24. Katie Hinton says:

    'Very pleased with the service I get at the US Post Office in Savannah, TN 38372 Every employee there is super....

  25. chenghuai ma says:


  26. Dot says:

    I am extremely unhappy with our Post Office. Not unusual to get someone else mail. I never
    received an important piece of mail. I was informed it made it to the truck. Good it never reached my home.
    No one to complain to. Not that anyone cares. The post office is t down

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  28. David H. Jones says:

    Went to the Glenwood IL. post office this morning to pick up a package that was too large to fit in my PO Box (Tracking # 9405511298152823343661). The front desk lady was friendly and very helpful. I was also able to pay my PO box rental. Yes, there are still some good people working for USPS. Thanks.

  29. Confedratd Tribs of Coos Lwr u says:

    The people that are here in Florence OR do an awesome job. Thanks

  30. George Haywood says:

    On 05-25-2017 I mailed a three day delivery tracking number 9505510575627145088500. I went to the post office on 06-01-2017 to find out where the mail was and if they could tell me why it had not been delivered. The front desk lady was very helpful but the post master told her the mail was in Indianapolis Indiana and that is the last place it could be tracked. I asked the lady for my money back $6.65 back due to not delivering the mail. I was informed if the mail was not delivered in 30 days I could get my money back but the post master would not allow her to refund the money. I tracked the mail again on 06-03-2017 and it still has not been delivered.

  31. Paul Vanlandingham says:

    We never know who may be at the post office , there's been about five or so in the past 2 years.
    About half of the ones they send don't have a clue. Some are friendly, some are NOT. I know this is a very small P.O. ,but really a T.V. going, if it wasn't so loud it wouldn't be that bad,they need their breaks too. It seems like , if you get your mail O.K. , if not that's O.K. too. We know that sometimes there is mail laying in the back. Butler, Ky. 41006.

  32. Cloid Fretwell says:

    The Stanleytown va post office is great No matter how busy or what ever Sherry always greets you with a smile and asks how you are doing.Always extremely polite and helpful.Goes out of her way to help you.Always says goodbye come back again and has that smile on her face.Extremely professional,polite and helpful.Thats the only post office I use unless they are closed for lunch.

  33. Maggie cardinal says:

    Clerk #05 at the Swartz Creek, MI, post office assisted me today. Could not ask for a better experience. These gals are the best.

  34. jim growden says:

    my helper at loridas post office was identified on the receipt as 04. she was so very helpful ,friendly and took care of my needs with no wait . she could be the poster person for those who serve and I thank her !!!! jim

  35. r.k. fairfax says:

    The service at both the Lexington Park, MD and the California, MD offices has and continues to be at the highest level. Thank you for your customer service.

  36. Jan says:

    I was at the Warrenville, Il PO on 5/16/2017 just for stamps. I was surprised how quickly the lady helped me. Keep it up!

  37. Maria says:

    The service that i received at the Millerton NY postal service was great the ladies there are very helpful and patience .
    they took the time to help me even with my bad english they still try to understand

  38. David Wise says:

    I have great service this morning mailing my package. Bill # 840-59800376-3-936236-1

  39. otis delaney jr says:

    on my visit to the Amelia post office the clerk explained how my return can be tracked, great experience, I enjoyed my visit.

  40. Rocio garcia says:

    Tienen un excelente servicio en la sucursal de calexico muy atentos ,serviciales, los felicito.


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