USPS Customer Satisfaction Survey

www.postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveywww.postalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: www.postalexperience.com/pos or www.postalexperience.com/sb or www.postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: www.postalexperience.com/pos
Marketing Support: USPS

How helpful is this article:
  • Extremely helpful
  • Very helpful
  • Somewhat helpful
  • Not very helpful
  • Not at all helpful
Rating: 3/5 (262 vote casts)

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

322 comments on “www.postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. richard nikolishen says:

    Thank you Angie in Ebensburg, Pa. 15931

  2. richard nikolishen says:

    Fast , efficient and friendly

  3. Hussein Emi says:

    I have never seen this a very bad customer service in the post office in the Roseville 2000 County Road B2 very bad customer service. 09/23/2017 9:50 am

  4. ed fish says:

    it took almost 3 weeks to receive stamps I ordered. I could hav walked to the post office an got them faster. not good !

  5. John J says:

    I could comment about the several times packages have arrived damaged over the years. But what happened today at the downtown Murrieta, CA branch tops all that. I was having a heavy package (70 pounds) shipped. There were some latex paint marks (dry) on the exterior of my shipping box. The employees informed me that the paint was flammable and could not be accepted. Then, the supervisor was called. He sniffed my package ??? and proceeded to tell me again that a few streaks of paint on a box was unsafe to ship. I thought that they had decided that there was paint in the box. No, I told them. It was an antique cash register. They turned me away.I guess we all have regulations to follow, but the folks who pushed the “unsafe dry paint” rule should be jailed for impeding interstate commerce! THE CARDBOARD BOX AND STRAPPING TAPE ARE ALSO FLAMMABLE!!! The amount of danger added by the dry paint is negligible. You should be ashamed of yourselves for your unprofessional treatment of a customer! I have always chosen USPS for my customer shipping, but that ends today.

  6. Marc Langston says:

    Our downtown Tulsa, OK post office at 333 West 4th St. is outstanding. Great service by Marsha, Terri and (John?? I think.)
    Excellent professional service with a smile. Extremely knowledgable, courteous and helpful in anything you need.

  7. John almy says:

    Visited Grayson, ga Post Office Friday, 9/15/17. Excellent experience considering debit machines were down and computer working very slowly. Young lady was very professional, courteous, helpful .

  8. Nora Lee Condon says:

    Our experience with our post office is great. We have very polite and knowledgable people working there. And more importantly friendly service. Always happy going there knowing that I will be treated with respect and have my mailings going out in a timely manner.

  9. Sandra Moore says:

    always satisfied always answering my question and been very helpful.

  10. Carole Baker says:

    every one I've encountered at the Scottdale, Pa. USPS office has been quick and efficient with whatever need I have

  11. Dontae L. Satchel says:

    As a consumer I find the technical aspect of the postal experience as a useful (tool) in conducting the business affairs or consumer affairs and meets the requirements of a satisfied customer or consumer. Details inside... 840-5350-0217-001-00008-11389-02 #03

  12. Vince Trovini says:

    Sue at the USPS branch in Hillsdale, NJ 07642-9998 is the nicest postal worker I have ever met. Every time I go in there, she greets me with a smile on her face and is happy to assist. Her pleasant demeanor is matched only by her efficiency. I wish everyone in customer service were like her. She deserves a raise and a promotion.

  13. Bernice Sukiennik says:

    Zip 60630 has local business mainly condominium bldgs. Inconvenience & hardship created from removal of all 3 mailboxes along Milwaukee Ave 4400N to 4900N. Please look into. Thank you

  14. john harvey says:

    I live in Garner NC. The post office on Timber Dr (267) need more personnel. I have been in the location several times. Each time the wait is getting longer. Today I had to let you know how I feel. Garner is a fast growing area near Raleigh. I came in on Friday afternoon, you only had one clerk working. The line was at the door. You asked for my opinion. Please hire more clerks or build another location in this area. Code 840-5270-0159-004-00024-74387-02. Please show us that you care.

  15. John Tarver says:

    The clerk provide excellent service. she answered any question I had in a courteous manner. She greeted all customers in a professional style that demonstrated her total knowledge of all the tasks she completed. She handled a large crowd of customers expeditiously. Not one person appeared to be disturbed because there were quite a few people waiting for service when they entered the building. In short, the clerk provided service in a way that customers would try to seek her to have the service she provides.

  16. marvin collins says:

    Clerk impressed me as she handled a difficult situation by handling a long line of customers
    as one customer was sending out 20 plus registered letters. Her multi task skills showed her USPS
    expert knowledge as she was the only clerk available to service us.

  17. mrs.williams says:

    My clerk # 10 at Brightmoor station 48223 on Aug 23,2017 @ 11:00am..really made my day..I was experiencing a rough day and didnt get her name.However, I was sending a package and she explained all details with with expertise.She actually taught me how to wrap and mail a package.I think she could see that I was frustrated and she walked me through the steps as she handled the other customers in line..A multi-tasker with patience, knowledge, skill, and a positive attitude is rare today..Thanks. keep up the good work.,and be blessed.Sincerely,Gigi

  18. Bobbi Michau says:

    I am so sick and tired of going into a Post Office and having to deal with rude, curt, poorly trained, insensitive employees. What makes it worse is my taxes pay them good money and benefits to be this way. ( I only go to PO if I have no other choice) . No excuse for attitude at 505 N. Kings Highway Myrtle Beach SC. Was not busy, no one else was in line. Seems agitated when I asked for Eclipse stamps and regular stamps.
    I am sure I could find some nice, friendly , helpful employees to assist customers or close the PO.

  19. Jan D Amico says:

    The Woodstock, IL Post Office is so easy to deal with. Their staff is always courteous. Clerk: 05 (sorry I don't remember her name) went out of her way to help us get just the right stamps.

  20. Susan Handy says:

    I just wanted to say that Ingra was wonderful helping me today in Martinsville VA. BUT even finding this spot was much to hard. All that above was just blah blah..... This site is not a bit 'user-friendly'. Clean it up!!

  21. deep says:

    No packages my country

  22. Christina Janes says:

    Have always been treated well at the Woodstock, IL location

  23. Franklin Fisher says:


  24. Gary E Park says:

    We are blessed to have Cathy for our Postal Carrier. Cathy is wonderful. She brings packages right to our front door. She always checks up on our welfare when she doesn't physically see us for a couple of days. Cathy has a fantastic personality. We live at 3058 South Bonita Street in Spring Valley, California, 91977. I believe this is route 22. Cathy is an asset to your Postal Department. We are grateful to have such a wonderful lady for our Postal Carrier.

  25. Joan says:

    We received excellent service at the Post Office today - employee picked out the box we needed -
    saved us money, as we had selected a larger box. Very helpful and friendly. Best service I have
    had in years at the post office.

  26. scott says:

    the Susquehanna, pa post office is the worst post office I have ever seen. mail is delivered to the wrong addresses numerous times. mail is NEVER held as directed when the form is submitted. complaints are never corrected nor are phone calls returned as requested. please, the next time you close post offices please put this one at the top of the list.

  27. Jean Townsend says:

    I received excellent service on 7/18/2017 and really appreciate the kindness shown to me

  28. CurtisTix says:

    Мы ценим ваше время и делим с вами общие цели. Ваши продажи для нас главный приоритет.
    заказать продвижение сайта логин скайпа SEO2000[/url]

    оращайтесь договримся есть примеры работ логин скайпа SEO2000

  29. Hazel Gonzalez says:

    I fully appreciate the care and concern the postal service employees in this area have shown me.

  30. Catherine says:

    I left an envelope with $5.00 in our rural mail box to be mailed to the IRS Cincinnati Oh. I waited 2 weeks for a receipt and what was left of my $5. I never received anything. The answer I got was that I'm sorry, but my substitute said she put it in your mailbox. Where is it? No receipt, no change, I don't even know if the envelope was mailed to the IRS.

  31. Connie Markendorf says:

    My experience at the Dothan Post Office (379 N. Oates St.) was excellent. Your clerk, Shane (#10) is always so very helpful and polite. Receipt shows 7/19/2017, 10:34 a.m., number is 840-53500417-2-2218558-2.

  32. Elsie Andrews says:

    Todd and Deneise
    Jul.18, 2017

    I've had two Spine Surgeries late June and still under rehab. The Rock Hill, SC, Ebenezer Post Office has saved my rehab!! They are Superior when it comes to helping customers!! Todd and Deneise have removed my worries about my mail, that is wonderful for USPS. Thank you so much for providing such an outstanding Post Office, Ebenezer, Rock Hill, SC

  33. Charles B. Waugh says:

    Went to the Bothell, WA 98021 post office to mail an envelope of papers. Attendant was polite, happy and even joked around with me. Service was fast and pleasant. Felt better when I left.

  34. Frank Locastro says:

    Haworth, NJ Post Office Offers Outstanding Service. I am treated with respect,and made to feel like a very special customer. I mail on average 300 to 400 Media Mail Packages per year. Both Don and Steve are a great credit to the USPS. This is the reason -I travel to a neighboring town for their great Service.

  35. Vita says:

    Great service @ Rock Hill NY facility...
    Bill # 840-51050350-1-721222-2
    Clerk: 07

  36. Natalia Blondet says:

    Our daughter is in the Air Force boot camp. Lately, I am in the Fishers Post Office a lot. I have needed a lot of help with packages and sending letters. They have all been very helpful and kind.
    On July 11th, I was in the Post Office again sending my daughter a birthday card that needed extra stamps. As I was waiting in line, a mom and her daughter needed help. The mom brought her daughter to help translate. I remember being in those shoes. The postal worker was very kind, patient and understanding. It was a treat to see her interact with such kindness to do their job. In all my visits(which again has been a lot), they have been consistent in kindness, guidance and efficiency. I'm sure they have their hard days but I am grateful for them.
    Fishers Post Office, thank you!

  37. joan hoffman says:

    Friday 7/7/2017 I sent five(5) envelopes to various locations certified and was told I could see signatures on the computer. I have not seen signatures but three indicate they were delivered. Two going to Chicago indicate they were suppose to be delivered Monday but it does not show they were delivered. What happen to these two. Numbers 70162710000068404691 and 70162710000068404646. I would appreciate an answer and where do I find the signatures? It is important infomation due to a death.

  38. Maryann Greco says:

    I am always pleased and completely satisfied at the Apalachin post office. The staff is outstanding as well as professional. And friendly.

  39. Jeri says:

    Lorna - Clerk : 15 at Coco River at 1130 Creekside Parkway, Naples Fl. is fantastic in
    her job and as a person. She is always cheerful and helpful.

    Thank you Lorna

  40. Margot Quinn says:

    Just a note to RAVE about a DELIGHTFUL, helpful kind woman by the name of Sandra Sanders.
    Sandra helped me this morning to RUSH a 65th Birthday letter to my oldest daughter...hoping to have it in Rowayton Connecticut in time for her July 8th birthday.
    Sandra is in your "HOPI STATION" office , Scottsdale AZ. and I found her to be VERY NICE!


After getting a receipt with a survey invitation or a survey invitation card, you have a chance to take an online survey to give your feedback based on your shopping experience. Here are some useful tips for you to complete a survey and win big prizes.

1. Take care of your store receipt.

Many store surveys require receipt information, so you need to keep it safe after shopping or dining. The details about your purchase are presented on the receipt, such as the date and time of your visit, store number, survey code and so forth. The information is very important if you decide to take this survey. In addition, a coupon or validation code is sometimes offered as a thank-you gift for your feedback at the end of a survey. And you need to write it down on your receipt for the offer on your next visit.

2. Check the survey URL.

Prior to inputting the survey URL printed on your receipt into the required field of a browser or a search engine, please check it carefully as it sometimes may be long and complex. An incorrect survey URL will not bring you to the survey page.

3. Give honest feedback.

Companies roll out surveys to collect you customers’ feedback so that they can provide better products and services. Your candid evaluation will help them do better. Read questions carefully and answer the questions based on your own experience to give useful suggestions.

4. Read sweepstakes terms and rules.

Usually, as an encouragement for you to express opinions, you can be entered into a sweepstakes at the end of a survey. You are highly suggested to read the sweepstakes rules carefully to make sure you are doing the right thing. The rules will show you eligibility requirements, survey expiration date, guidance about how to get a prize and more. In short, many details in the Terms and Rules deserve your attention. One thing to note is that the link to the rules is not in an obvious position and you always can find it in the bottom of the survey page.

5. Provide correct contact information.

Some surveys require you to offer your personal information such as your full name, email address, phone number, etc. The contact details will be used to notify you once you have won the sweepstakes prize. Your information will be kept confidentially. If you still have concerns, please read the privacy policy before taking each survey.

6. Keep contacted with stores.

Some surveys will ask you whether you would like to be contacted to receive the latest promotional information and surveys. You are suggested to choose to keep in touch with the merchants because they will send you some useful information on promotions, coupons and new surveys. With these information, you can save more and get more chances to win big prizes.


Are you encountering troubles during taking a survey? Don’t get annoyed and Surveycab.com FAQ can help you out. Look through all answers below to target the one you are looking for.

1.Why can’t I log on to the survey website?

1) Your computer or mobile device is not connected to the Internet. Make sure your device is connected prior to getting started.

2) You input an incorrect survey URL. Check it carefully and try one more time.

3) The survey is closed. Head for Surveycab.com to get detailed information on it or other surveys under the same brand.

2. Why the information printed on my receipt used to take the survey is not valid?

1) You input the required information incorrectly. Check it carefully and try one more time.

2) You didn’t take the survey within the required time and your receipt has expired. Head for Surveycab.com to get useful tips to avoid the issue.

3. Why can’t I continue during my taking a survey?

1) Your device may lose access to the Internet. Check the Internet.

2) There may be a time limit for you to finish the survey and start the survey again. Sometimes, the information printed on your receipt used to take the survey is only one-time and it won’t be valid when you try again. If this happens, contact the customer service to get the problem solved.

3) Always, you are stopped to continue if you are a minor, an employee or a family member of an employee of the company that launches the survey.

4. How to go back to the previous survey page?

1)You can go back by clicking the corresponding button like “Previous” or the Return Arrow in the top left corner of the broswer you are using. Please note that the latter option may sometimes cause your survey page unavailable.

5. How to participate in the sweepstakes?

1) Provide your contact information like your name, email address, phone number and so forth during the survey process for prize notification. Your personal details will be kept confidentially. Learn more by viewing the Survey Sweepstakes Privacy Policy. At the end of the survey, you will be automatically entered into the sweepstakes.

2) Sometimes, mail-in entry to the sweepstakes is available. Hand print the required information on a sheet of paper and mail it to an address offered in the Survey Sweepstakes Official Rules.

6. Why can’t I win a prize?

1) Odds of winning depend on the number of eligible participants. You can get more chances to win by participating in the Survey sweepstakes as often as possible within the allowable range. For more details, view the Survey Sweepstakes Official Rules.

2) The sweepstakes is not valid in the area you live in. Read the Survey Sweepstakes Official Rules for specific information.

7. How to redeem a prize?

1) If you get a coupon or validation code at the end of a survey, print out the coupon or write down the code on your receipt to redeem for an offer on your next visit.

2) If the prize is cash or merchandise, the merchant will notify you by phone or by email.