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USPS Customer Satisfaction Survey

www.postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveywww.postalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: www.postalexperience.com/pos or www.postalexperience.com/sb or www.postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: www.postalexperience.com/pos
Marketing Support: USPS

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Rating: 2.9/5 (211 vote casts)

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264 comments on “www.postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. jim growden says:

    my helper at loridas post office was identified on the receipt as 04. she was so very helpful ,friendly and took care of my needs with no wait . she could be the poster person for those who serve and I thank her !!!! jim

  2. r.k. fairfax says:

    The service at both the Lexington Park, MD and the California, MD offices has and continues to be at the highest level. Thank you for your customer service.
    Keith

  3. Jan says:

    I was at the Warrenville, Il PO on 5/16/2017 just for stamps. I was surprised how quickly the lady helped me. Keep it up!

  4. Maria says:

    The service that i received at the Millerton NY postal service was great the ladies there are very helpful and patience .
    they took the time to help me even with my bad english they still try to understand

  5. David Wise says:

    I have great service this morning mailing my package. Bill # 840-59800376-3-936236-1

  6. otis delaney jr says:

    on my visit to the Amelia post office the clerk explained how my return can be tracked, great experience, I enjoyed my visit.

  7. Rocio garcia says:

    Tienen un excelente servicio en la sucursal de calexico muy atentos ,serviciales, los felicito.

  8. Tamara Rogers says:

    I ran into Mountain Shadows post office...the line wasn't long and was able to be helped right away. The Gentleman was very helpful and seemed positive and interested in assisting me

  9. Brenda Cortez says:

    went to 425 Lafayette st. ofc,was satisfied.

  10. Terri says:

    Post Office Located At 400 "D" Street, South Charleston, WV
    Andrew....what a perfect gentleman. LOTS of patience. Friendly. Could not have been more helpful. Give the man a raise!

  11. Janet Lence says:

    I was in Bradley, IL for a retirement meeting, and I had to go mail a package at your Post Office. I was waited on a young lady named Monica. She was so helpful and pleasant I thought I should recommend a bonus for her when it is possible. She made the trip an easy stop on my way back to Chicago. Thank you for having suvh a competent person.

  12. yeshi says:

    the post office at Elmhurst 8027 Broadway Elmhurst NY 11373 Chinese Clerk is always bad behave !!! this morning I went to the post office to send something and she was there so I tried to away her I wanted to go the other clerks who are black women which is very good but I got the bad chinese woman. As I said she always treat people really bad ......!!!!!! she feels that they are helping Free.........I paid on my Credit card and she throw it with nonchalantly!!!!!

  13. Nancy l White says:

    the post office in Euless is ALWAYS under staffed! you know when you go there a lot of time will be hot employees arnica and friendly, but who has that kind of time. Often I will go to the one on Hardwood just TO AVOID THE Wit. Its worth the extra drive. This should really be fixed. Hard to remain polite after so much time wasted!

  14. Sandra Moore says:

    very friendly and always ask if I need any thing else. always a smile.

  15. babiker mahialdean says:

    I am Babeker from Sudan. I have a letter of acceptance from ASACollege in New York, which was sent more than three weeks ago but it not yet arrived in Sudan.

  16. John C. Farina says:

    I was at the Post Office today in North Miami, Fl. (33181). Service was excellent as provided by Michelle and Jarvis; both employees were very professional, courteous, patient and explained all aspects of sending my packages.

  17. Mary says:

    On 4/11/17 I mailed a gift from the Midway San Diego post office to my son in Oakland, CA. Clerk #2 was extremely helpful, friendly and efficient. I wanted extra insurance and signature confirmation, but wasn't sure what forms I needed. No problem! Done in a jiffy and on my way. The gift arrived on time 4/13/17!

  18. Steve says:

    On 4/1/2017 I mailed a parcel to a customer tracking number
    840-5088-0048-001-00004-94245-02. I placed a self sticking address label on box and taped over it to make sure it would not come off. It cost me $9.85 to send it to Woodbridge, NJ. On 4/7/2017 the box came back to my store opened and no address label on it. The only way it is possible to have come back to my store is my name and store name were markered on the box. I was totally embarrassed to call my customer and apologize for her not receiving what she ordered. I still have her package as she said she will take a drive down to Ocean Grove and pick it up. But I'm still out $9.85 and confused as to why the package had been opened in the first place and what happened to the address label. Please respond. I do have choices of delivery services. Thank you
    Steve Mandeville
    Comfort Zone
    44 1/2 Main Ave
    Ocean Grove, NJ

  19. Beverly Rodriguez says:

    15 patient people in line ahead of me. Good service. but I wonder why they shut down the second PO in San Marcos last year when it was the fastest growing city in the nation!

  20. Bob Capistran says:

    A priority express package I sent was scheduled to arrive at its destination on Friday April 7 by 3pm. Checked the tracking number and it is not going to arrive until Saturday April 8. Paid a lot of money for next day service ( very important package ). You claim the delivery was guaranteed. How do I get my refund? Thx

  21. Penny says:

    very nice, got a book of stamps. Need more smiles from Postal employee.

  22. Orval Pintuff says:

    Visited post office in Foley
    AL. Postal person was very efficient and processed the customers quickly. My wait was very short. She handled my partial post package very efficiently and politely. Great service experience.

  23. amy han says:

    I was at this post office sending certified mail to GA on 4/3/17. I was visiting my daughter in jacksonville. at the time I purchased a book of stamp. Howeve the lady at the counter forgot to give me a book of stamp. I am back in GA. I called the post office but, phone got hung up on me. How can I get my stamp back? I have a receipt.

  24. John Bevins says:

    Have been gone for several day and put my mail on hold at the post office. Did not know the post office hours had change to 9AM and went to pick up my mail AT 8:45 and the post office was shill closed. asked if Daniel was there, as a car was in the back parking lot she answered and came and got me my mail. I want to thank her and Angela the mail delivery person as the are both very nice, polite and helpful. My zip is 96114.
    Again thank you.

  25. Mary says:

    My postal attendant was very efficient and polite

  26. Tom Allen says:

    Mailed package quickly and was on my way. Attended was pleasant and wished me to have a good afternoon.

  27. Nan says:

    within 4 minutes i had selected stamps. made my purchase. attendant was efficient and pleasant. we bothwihed each other a nice day...in dallastown PA

  28. K. McDermott says:

    I receive prompt and professional service with my experiences at the Town of Groton US Post Office.

    I note Beth, an employee that I am most familiar with. In all my encounters and from others I observe she is an excellent employee- professional and sharing her warm and wonderful disposition with all.

    While I do not know the names of other personnel at the counter, they are professional and courteous.

    Our mail person at present {I do not know his name) is likewise professional and courteous.

    Thank you all for your service

  29. Chrystal Munro says:

    I went to the post office today and clerk 17 waited on me she was very pleasant she mad me laugh with a joke little she didn't know that one of my resident had just passed away at the hospital I was on my way home he lived at Northpoint Village down the road and I was very sad. When I left I had a smile on my face when I walked in I had a frown. Thank you for that little pick me up I needed it and the other clerk was also laughing with us. How a smile and kind word goes a long way.
    Chrystal Munro Leasing at Northpoint Village of Utica a Senior Community.

  30. Judith Goodyear says:

    I mailed a package on March 14, 2017 at the McAlester, Oklahoma post office @12:23 pm. A young man named Jeremy, not sure of last name, helped me. I was impressed with his professional "attitude". I have never had such a helpful person wait on me at that post office before. Just wanted to let you know, he could be a trainer for other employees dealing with the public. I was not sure how to mail the package, he recommended priority mail, worked GREAT. I know most comments you hear are most likely negative, thought you should know, this young man was impressive.

  31. Adrian Elise Blanchard says:

    I was at Bryant at 2234 N. Bellflower Blvd. Long beach Ca 90815-9995.
    I was sending a dvd movie called Paul blart mall cop 2. I bought from the post office, Hallmark- Snoppy Doghouse blank note cards to insert one inside my priority mail small box with Signature
    Confirmation. It was sent out for Christopher on March 17, 2017 and will be delivered March 20, 2017.

  32. leonila vargas says:

    I was at post office of laguna niguel to send a package but I made a mistake with the delivery address, when I noticed whent back and Larry the post office attendance was very kind and professional helping me to find and re address the package, thanks to him my package it already delivered. Thank you so much.

  33. Kelly C. Murphy says:

    U.S. Postal Worker Lorraine & Postmaster Diane are an asset to the Au Sable Forks Post Office. Both are welcoming, helpful and successful at maintaining the operations of our postal service.

  34. Keith Pinder says:

    The agent was very professional and made my sending of the package very simple,Kudos to your employees.

  35. Jim Bispo says:

    The Agent was nice but everything he said was mumbled. He spoke English but I was unable to understand almost none of what he said. He did not have a foreign accent.

  36. S Pearce says:

    Joe at the Jolliff Retail in Chesapeake, VA is an outstanding postal employee in every way. Keep up the good work.

  37. Vince Alexander says:

    All the clerks at the High Ridge road postal station (Stamford Ct) are very polite and helpful .

  38. Anthony Spinelli says:

    Jeanette at the Passport desk on Feb. 15, 2017 was most helpful to me. She works at the 217 W. 18th St. Branch in New York City.

  39. Aswad Adigun Ojore says:

    I would just like to take the time out to acknowledge Clerk #24 for being very professional and helpful always. I always enjoy seeing her and observing not only how she does her job but always always very kind and courteous with not only me but with everyone that have the opportunity to be at her service. She make the Postal experience a pleasurable one despite the long lines. I pray that she remains at her current location which is in Mableton, Ga. until she retires.

  40. MELISSA Kaufman says:

    Bill clerk 09 was excellent and very helpful. He needs a raise. The post office in Bushnell, Fl.All of the employees are great..

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