USPS Customer Satisfaction Survey

www.postalexperience.com/pos - USPS Customer Satisfaction Survey

USPS Customer Satisfaction Survey OfferUnited States Postal Service

  1. To help USPS provide better service during your next time visit

USPS Customer Satisfaction Survey Usability Report

  1. PC/Notebook usability rating: 4/5. Within five minutes to finish. Less than 10 steps, 1 open question, need receipt information.
  2. Tablet usability rating: 3/5. 1 open question. Need to enter survey information.
  3. Smartphone usability rating: 2/5. You are not recommended to finish this customer survey via smartphone, because it may take you much time to finish.

USPS Customer Satisfaction Survey Entry

  1. Online. Go to USPS customer satisfaction survey official site to take the survey.

USPS Customer Satisfaction Survey Step by Step Guide

  1. Visit the survey official site to enter
  2. Select your language preference from the list
  3. Please enter the ZIP +4 code printed at the top of your receipt. You can find it below the post office location and above the date and phone number. Click on "Next" button to proceed
  4. Enter the date and time of your transaction from top of your paper receipt
  5. Enter the clerk number number printed at the bottom of your receipt
  6. Answer some easy question according to your visit to the Post Office, such as "how satisfied were you with the service provided by USPS"
  7. Leave your comments about what should Post Office to do improve your satisfaction with the service you received

More Information about USPS
The United States Postal Service (USPS) is an independent agency of the United States federal government. It is legally obligated to serve all Americans, regardless of geography, at uniform price and quality.

About USPS Customer Satisfaction Surveywww.postalexperience.com/pos - USPS Customer Satisfaction Survey
Survey Website: www.postalexperience.com/pos or www.postalexperience.com/sb or www.postalexperience.com/res
Survey Incentive: Help USPS make improvements
Host Website: www.postalexperience.com/pos
Marketing Support: USPS

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Rating: 2.9/5 (299 vote casts)

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373 comments on “www.postalexperience.com/pos - USPS Customer Satisfaction Survey

  1. Nathan khodadad says:

    Posted a birthday gift from Delray beach, Florida on 1411.17. Paid a fee for postage totaling $25.25. Under receipt number 84053270129002000325642202. With a promise it would arrive
    With seven days. Today in my mailbox the parcel was returned marked no Postage paid, a total of five days after it was handed over to the clerk. Returned the parcel to the same office and clerk and was informed in so many words that the postage paid label must have been ripped off by the sorting machine. There was. I sign or mark of the so called rip off, and it is my honest opinion that the clerk did not in fact paste the postage label on the parcel.she humbly re label the parcel and as far as she was concerned the matter was closed !!! I did not accept this excuse and when I ask that the parcel should be relabel as express delivery in s firm of compensation she refused. I sincerely feel that the postage paid by me should be credit as a firm of apology and comer station. Please comment. Btw. Clerk name was Branka.

  2. Joy Beth Shaw says:

    Live Free or Die: I am so thankful for the postmistresses at the Claremont, New Hampshire post office. They are friendly, and so helpful. I go often to the post office, at least once a week, and it is always a pleasant experience. They have given me advice on how to package items to get the best rate; they are efficient and kind. At this time of the year when we are especially thankful for the goodness in our lives, I am especially thankful for the United States Postal Service. I tell them they are the best deal around. For only a few cents, I can connect to anyone in any state.

  3. Teresa says:

    Springfield, Ohio- I go to the PO almost weekly with my job. The wait is long with only 1 employee working at times, But when Tim- Clerk #11 waits on me I always get a big smile and a wonderful greeting from him. He's a great man and a valuable assets to our PO. Thank Tim for being a really kind and helpful employee he deserves a raise for the excellent treatment I receive from him.

  4. Kathryn Flanagan says:

    Hi.....please give Sonja, at the Greenwood Post Office in Seattle Washington, a huge raise. That woman always makes me feel like I am her only customer. She does that to each and every person that comes to her window. She is really an asset to our Postal Service. She is absolutely delightful. Thanks!!!!

  5. Peter A. Monteverde says:

    I went to the Rincon Pantano Post Office to mail and purchase stamps. There were three clerks available with no waiting. Two of the three were shooting the breeze and totally ignored me. There is no excuse for this type of behavior, customer service really was lax, and thought a supervisor should take note.

  6. Art says:

    I use the USPS on Reece Road in Severn Maryland and I am always treated with prompt courteous service and with friendly smiles. These postal employees are fabulous and I feel blessed that they are always ready with a good smile, and prompt service. Thank you very much indeed to all of the great Severn MD postal employees.

  7. larry says:

    regularly visit the crown point postal service on main street, never a disappointment, always a smiling face , thankyou usps people !!!!!!!!!!!!!!!



  9. kay Rassel says:

    Always great service, pleasant staff, efficient, helpful, truly needed in Saint Paul Park.

  10. James J Chandler says:

    I had a very helpful and friendly day at the Post Office at 105 Teal CT in Danville Va. 24541
    -9998 and I didn't wait long. Thank you Ms. Queen for your help and service. Clerk 17 bill# 840-52500786-2-2747910-2

  11. Beth Pabst says:

    This was the first time that I have not had to stand in line in the Greeley, CO W 10th post office!! Wonderful!!!!

  12. Beth Pabst says:

    This was the best experience I have had in the Greeley Post Office! I didn't have to wait in line!!!

  13. Linda McCann says:

    Just wanted to say every time I visit the Post Office on Main St in Wareham, Ma my experiences with John or Alan are terrific. Both are very helpful in making sure I get the service I need and always with a smile. I love these 2 guys!

  14. B Nelson says:

    Please let me say the survey was fine but wanted to give a " tip of the cap" to Laura and Sandra for their helpful service and friendly manner today at South Weymouth Pleasant st. P.O., USPS the best bargain around Thanks B.N.

  15. Jacinda Snead Willingham says:

    The postal service at this facility is so very awesome. They always help with my packages. Very attentive and professional people.
    Bill #840-57600427-1-1267549-1 Clerk 18

  16. M Miller says:

    Service in Minneapolis has definitely improved.

  17. G John says:

    Saunders St station in Richmond Va gave me fantastic service while trying to find the correct envelope to ship books. Thank you.

  18. La Barberia says:

    Way to hard to complete this survey on line

  19. Hillside Apartments says:

    Kentland, Indiana receives excellent postal service. All employees are knowledgeable, eager to
    help and always friendly. Mail is delivered in a timely manner, even in bad weather.

  20. Laurie Burke says:

    Service was professional and efficient. XnH

  21. Ruth Fuller says:

    Clerk #24 served me today. I was very pleased with the level of service and her willingness to go the extra mile in response to my inquiries. This young lady was one of very few agents that had a ready smile as she served. Thank you again for a pleasant experience.

  22. Antonio Barajas says:

    Oak Lawn Postal Station has a wonderful employee named Tamara. She was very pleasant , professional and quick to serve her customers. She is awesome!

  23. Catherine Yoho says:

    The Auburn post office was awesome! I was quickly serviced by a very polite man.

  24. Helen B. Shaub says:

    When I arrived at the Newark, DE 19711 Post Office there was one person to help you and 15 people waiting in line! After at least a 5 minute wait two more people showed up with drinks in hand and took their good old time waiting on anybody. This seems to be the norm in Newark. I absolutely hate going to the post office. I will do just about anything to avoid it! When the girl finally called up she was very efficient! I think a change of personal is due with a better attitude because who works there now is in it just for the paycheck!

  25. phyl vandemoortel says:

    The staff at the Mason Post Office is very helpful in assisting me in mailing large packages and envelopes. They have held my mail at times when i have been out of town according to the time frame given on the form. They are all pleasant with a smile on their face.

  26. Ted M says:

    Usually only one lady working the front desk, but she is consistently beautiful, kind and polite; I come here maybe once a week, can count on it, she's always nice! Euclid Oh ofc on Euclid ave.

  27. Patricia A Pick says:

    The Bemidji post office is totally understaffed. The clerks work quickly and are unbelievably pleasant, but there just are not enough of them at any one time. Last Friday I went in to mail a package and there were at least 15 people ahead of me in line. Four of them left in frustration over the long wait. Clerks were busy with customers bringing in boxes that were not wrapped, labeled or taped while those of us who had done those tasks at home waited in line. Also the parking lot is totally inadequate with frequent fender benders. I usually park two blocks away and walk with my packages.

  28. James /fiesel says:

    On Oct. 16, 2017 I used the Stamp Purchase Order envelope for 5 books of stamps, enclosing my check for $49.00 (ck # 2227) and placed same in the outgoing mailbox beside my barber shop. To date, Oct. 24, 2017 I have yet to receive my stamps. Understand a substitute carrier was on duty thy day of Oct. 16, 2017. Appreciate your assistance in locating my stamps and or envelope with the money.

    James Fiesel
    4535 Socastee Blvd., Unit D, Myrtle Beach, SC 29588

  29. Jeffrey Williams says:

    I have lived at my current address for 38 years. I'm a retired Postmaster. I have never experienced the wonderful service I now receive from my mail carrier(Ebony) She's outstanding.
    My address:
    500 Smokeridge Lane
    Raleigh, NC 27615-6037

  30. ann ziegman says:

    went to the Lathrup Village PO in Michigan. Very fast friendly service from Rhonda. Will go there again.

  31. Keith Bowman says:

    Nice and helpful people at Hannastown PO in PA>

  32. Donna Gibson says:

    I was very rudely treated by a postal worker at the Quinlan Texas post office on 10/23/2017@12:49pm by clerk#07, Bill#840-57520476-3-2492812-2 $13.90 total amount due for sending a package from Quinlan Texas to Hernando MS. Saying that for one I live in Arkansas goes against me. Seriously? I had to defend myself with him and he gave me bad attitude. Also I paid in change $10 in a roll of quarters and I had more change to make up the difference of $3.90 he was going to the back I don't know what for and said I was a second class citizen. I looked at the Man waiting in line behind me and I said I may be a second class citizen but my change money still spends the same as his. Look at the tape and the witnesses to. Please let me know what is being done about this matter. Thank you,
    Donna Gibson

  33. Kathy Agster says:

    I tried to mail a birthday card that had a thick decoration on it, the clerk said it would cost over $3.00 and I am upset by that (the card was expensive) WHY ARE RATES SO COSTLY !!!!! Of course I did not mail the card...I will wait and hand it to the person.

  34. frank annessa says:

    The service rendered at the birmingham mi. post office as extremely helpful it is a credit to the clerk who was extremely courteous and helpful.

  35. Jimmie Harris says:

    The three postal workers at the Western Nassau PO on Stewart Ave Garden City was amazing. This was my second time there and this time was even better that the first. Friendly and helpful, going the extra mile for customers satisfaction. Well done.

  36. robert Pribil says:

    Oct 20,2017 Sioux City main PO 51101-9998 10am to get postage to mail a small package
    6 stations, 1 clerk I was 4th in line 15 min wait clerk was efficient, told me that she was the only
    one on duty (cost cut backs) until another came at noon. when I left there were 8 people in line.
    All appeared upset. Your Postal service is the worse of any company I know. You don't have any
    regard for your customers and do your best to lose them. Way to go United States Post office!!

  37. Ed Brandt says:

    Jim,Was very helpful with my questions about PO BOX service.
    Always in a Good Mood.
    It should be noted

  38. Nancy Harper says:

    The Granger, IN post office employees especially Myra and Susan always make my visit pleasant . Thank ladies for your expertise.

  39. William Lawmorie says:

    10/20/17 Amboy Illinois post office is always cordial they go out or their way to answer any question and make your visit very enjoyable

  40. judy says:

    Columbia Post office has helpful friendly staff. Makes mailing things easy and efficient


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